Decision search
Your search has 55054 results
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London Borough of Brent (24 004 608)
Statement Upheld Homelessness 06-Apr-2025
Summary: Mrs X complained about the Council’s handling of her homelessness case. There was fault in the way the Council did not move Mrs X and her family when it decided her temporary accommodation was not suitable, told Mrs X to wait for a bailiff to evict her, delayed accepting the relief duty and incorrectly applied its policy in backdating an application. This frustrated Mrs X. She lived in unsuitable accommodation and incurred additional travel expenses. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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Surrey County Council (24 007 581)
Statement Upheld Special educational needs 06-Apr-2025
Summary: Mr X complained the Council failed to secure the provision set out in Y’s Education, Health and Care Plan when she moved into its area. We find the Council at fault for failing to secure the provision set out in Y’s plan, causing a loss of education and uncertainty The Council has agreed to apologise, make a payment to recognise the injustice and act to prevent recurrence.
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Breckland District Council (24 008 445)
Statement Closed after initial enquiries Planning applications 06-Apr-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning application. We are unlikely to find fault to warrant investigation. And we are unlikely to find Mr X has been caused any significant injustice.
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Suffolk County Council (24 014 167)
Statement Upheld Special educational needs 06-Apr-2025
Summary: We have found fault (service failure) with the Council for failing to process Mrs X’s son’s Education, Health and Care Plan within the statutory timescales. This caused Mrs X uncertainty and frustration. The Council has agreed to remedy Mrs X’s injustice.
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Transport for London (24 016 219)
Statement Closed after initial enquiries Traffic management 06-Apr-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating.
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Suffolk County Council (24 016 981)
Statement Closed after initial enquiries Special educational needs 06-Apr-2025
Summary: We will not investigate this complaint about how the Council assessed for an Education Health and Care Plan. It is reasonable for Ms X to appeal to the Tribunal if she disagrees with the content or provision specified in the Plan.
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Rochford District Council (24 017 893)
Statement Closed after initial enquiries Allocations 06-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing application. This is because there is insufficient evidence of fault.
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Bolton Metropolitan Borough Council (24 018 159)
Statement Closed after initial enquiries Other 06-Apr-2025
Summary: We will not investigate Mrs X’s complaint the Council mismanaged her mother’s finances when it was her appointee. The Police need to conclude their investigation into allegations of fraud at the Council before it can respond to Mrs X’s concerns. Further investigation by the Ombudsman will not lead to a different outcome.
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Lincolnshire County Council (24 018 544)
Statement Closed after initial enquiries Child protection 06-Apr-2025
Summary: We will not investigate this complaint about the Council’s refusal to change a social worker. We could not achieve the outcome Miss X is seeking by investigation.
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London Borough of Croydon (24 018 607)
Statement Upheld Charging 06-Apr-2025
Summary: We will not investigate this complaint about funding for adult social care in a care home. The Council delayed deciding on ordinary residence. The Council has apologised and will improve future service, but the delay does not make the decision wrong. It is unlikely the Ombudsman could add to the Council’s investigation or reach a different outcome. We cannot tell the Council it must provide funding.