Decision search
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Walsall Metropolitan Borough Council (24 006 858)
Statement Upheld Special educational needs 30-Apr-2025
Summary: Mr X complained about the Council’s failure to complete his child’s (Y) Education, Health and Care Plan annual review. He also complained the Council did not provide Y with suitable education and with the provisions contained in his Plan after he was excluded from his school and its poor communication with Mr X. There were various faults by the Council which caused injustice to Y and Mr X. The Council will take action to remedy the injustice caused.
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Reading Borough Council (24 017 108)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate Mr X’s complaint that the Council forged a document because there is not enough evidence of fault, and Mr X’s complaint about bailiffs visits is premature. Mr X’s complaint about a bus pass has already been remedied and further investigation is unlikely to provide a different outcome. We cannot investigate Mr X’s complaint about housing benefit payments as he took this matter to court.
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Tonbridge and Malling Borough Council (24 017 545)
Statement Closed after initial enquiries Council tax support 30-Apr-2025
Summary: We will not investigate this complaint about Council charges for council tax, or the amount of council tax reduction the complainant receives. This is because these matters carry a right of appeal to the Valuation Tribunal which the complainant could reasonably exercise. There is insufficient evidence of fault by the Council with respect to its consideration of any additional support it could provide the complainant to address her concerns.
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Eastleigh Borough Council (24 018 017)
Statement Closed after initial enquiries Allocations 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about the qualification criteria for the Council’s housing scheme because we are unlikely to find fault.
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Nuneaton & Bedworth Borough Council (24 018 799)
Statement Closed after initial enquiries Noise 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s investigation into reported noise coming from a nearby premises. The Council has taken reasonable steps to investigate the matter, and it is unlikely we would find evidence of fault in the Council’s actions.
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Stoke-on-Trent City Council (24 018 804)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s involvement with her children. The law prevents us from investigating anything that is the subject of court proceedings and could reasonably be raised in court.
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Canterbury City Council (24 018 840)
Statement Closed after initial enquiries Allocations 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.
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London Borough of Southwark (24 019 060)
Statement Upheld Allocations 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. Ms X had the right to ask for a review of its decision in November 2023 and it was reasonable for her to exercise that right. There is insufficient evidence of fault in the Council’s decision-making in January 2025 to justify further investigation and it has already made an appropriate offer to remedy any injustice caused by the delay in making that decision.
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London Borough of Waltham Forest (24 020 414)
Statement Closed after initial enquiries Council house sales and leaseholders 30-Apr-2025
Summary: We will not investigate this complaint about the application date used by the Council when determining the complainant’s Right to Buy application. There is insufficient evidence of administrative fault by the Council, and it is reasonable to expect the complainant to use the alternative court remedy available to him.
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Cumberland Council (24 020 615)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate this complaint about the Council’s use of contact restrictions in line with its unreasonable customer policy. There is not enough evidence of fault by the Council to warrant investigation, and it has not caused the complainant significant injustice.