Decision search
Your search has 52139 results
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Kent County Council (23 020 660)
Statement Upheld Special educational needs 29-Oct-2024
Summary: The Council failed to put in place alternative educational provision for Mrs X’s son when he was unable to attend school because of anxiety. It also delayed in responding to Mrs X’s complaint. In recognition of the injustice caused by these failings, the Council has agreed to make a payment to Mrs X.
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Hertfordshire County Council (23 021 086)
Statement Upheld Special educational needs 29-Oct-2024
Summary: We found fault with the Council in its failure to arrange alternative provision for the complainant’s son (Y), when reviewing his Education Health and Care Plan and when communicating with the complainant (Miss X). We also found fault in the way the Council dealt with Miss X’s complaint. The Council has accepted its fault and recognised the injustice it caused to Y and Miss X. The remedies offered by the Council were not enough. The Council agreed to apologise, to make symbolic payments and to send this decision to its Partnership and Assurance Board to review.
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City of Bradford Metropolitan District Council (23 021 476)
Statement Upheld Fostering 29-Oct-2024
Summary: Ms X complained the Council did not correctly follow policy and procedure when responding to her complaint. Ms X said this caused her to no longer be a foster carer and had a financial impact. She wants the Council to admit it is wrong and fix the issues. The Ombudsman found the Council correctly followed the statutory complaints process but is at fault for delay.
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Sunderland City Council (24 000 071)
Statement Not upheld Child protection 29-Oct-2024
Summary: Mr B complains the Council treated him differently during a safeguarding enquiry. He considers the Council racially profiled him. I have not found evidence of fault by the Council.
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Blackpool Borough Council (24 006 183)
Statement Closed after initial enquiries Assessment and care plan 29-Oct-2024
Summary: We will not investigate this complaint about an adult social care best interest decision. It is unlikely we will find evidence of procedural fault; the information available implies the Council followed the correct process. But even if there was fault, we cannot achieve a worthwhile outcome as the person affected has since died.
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Dudley Metropolitan Borough Council (24 006 186)
Statement Closed after initial enquiries Private housing 29-Oct-2024
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s request for its pest control service. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a significantly different outcome.
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London Borough of Waltham Forest (24 009 287)
Statement Closed after initial enquiries Private housing 29-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to provide Mr X with home insulation in his flat. This is because there is insufficient evidence of fault by the Council to warrant an investigation and we cannot achieve the outcome he seeks.
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City of York Council (24 009 430)
Statement Closed after initial enquiries Enforcement 29-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council not enforcing against planning breaches at a caravan site and how it investigated the matter. There is not enough significant personal injustice caused to Mr X by the matters complained of to warrant us investigating. We also cannot achieve the outcome he seeks.
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Statement Closed after initial enquiries Charging 29-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her late mother’s adult social care fees. This is because there is insufficient evidence of fault with the Council’s decision to include a mobile home in its assessment and because we cannot add to the Council’s investigation into delays informing Mrs X about the charges and her right of appeal.
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Harlow District Council (24 010 268)
Statement Closed after initial enquiries Housing benefit and council tax benefit 29-Oct-2024
Summary: We will not investigate this complaint about the recovery of a housing benefit overpayment. This is because the Council has provided a satisfactory response.