Decision search
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Wirral Metropolitan Borough Council (25 001 555)
Statement Closed after initial enquiries Parking and other penalties 08-Jul-2025
Summary: We will not investigate this complaint about parking because there is insufficient evidence of fault by the Council.
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Wirral Metropolitan Borough Council (25 001 696)
Statement Closed after initial enquiries Allocations 08-Jul-2025
Summary: We will not investigate this complaint that the Council has not moved the complainant, so he is nearer his family. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 022 000)
Report Upheld Other 07-Jul-2025
Summary: Mr X complained the Council had not taken action to ensure that he and his wife have the respite care for their child that the family is entitled to. Mr X said this caused him and his family distress, worry, uncertainty, and frustration. The Council failed to investigate the complaints under the children’s service statutory complaints procedure following our earlier recommendation, and failed to respond to us when we asked the reasons why. We therefore have concerns about the Council’s governance arrangements to administer the statutory children’s complaints procedure.
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Cardinal Heenan Catholic High School, Liverpool (25 006 014)
Statement Closed after initial enquiries School admissions 07-Jul-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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South Gloucestershire Council (25 005 639)
Statement Closed after initial enquiries Other 07-Jul-2025
Summary: We cannot investigate this complaint because it has been made by a parish council.
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Wakefield City Council (25 006 963)
Statement Closed after initial enquiries Council tax 07-Jul-2025
Summary: We cannot investigate Mr B’s complaint that the Council is wasting public money. This is because the alleged fault affects all or most residents in the Council’s area. An investigation into the other issues raised by Mr B is not justified.
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Leicester City Council (25 007 427)
Statement Closed after initial enquiries Other 07-Jul-2025
Summary: We cannot investigate Mr C’s complaint about boundary issues involving a Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.
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Royal Borough of Kingston upon Thames (25 002 543)
Statement Closed after initial enquiries Parking and other penalties 07-Jul-2025
Summary: We will not investigate this complaint that the Council did not respond to Ms X's informal representations against a PCN. The case is now with London Tribunals, and it will decide what should happen next.
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London Borough of Bexley (25 002 589)
Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.
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Cheshire East Council (25 002 836)
Statement Closed after initial enquiries Special educational needs 07-Jul-2025
Summary: We cannot investigate Ms X’s complaint the Council failed to consider her requests for education otherwise than at school during her child’s Education, Health and Care Needs Assessment. This is because her complaint overlaps with a SEND Tribunal appeal about her child’s Education, Health and Care Plan.