Decision search
Your search has 55054 results
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Liverpool City Council (25 001 493)
Statement Closed after initial enquiries Other 03-Aug-2025
Summary: We will not investigate Miss X’s complaint about a social worker. There are other bodies better placed to consider the accuracy or information and the officer’s conduct. We are unlikely to achieve more than a manager’s consideration of her wish for the appointed officer to be changed.
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New Forest District Council (25 005 221)
Statement Closed after initial enquiries Councillor conduct and standards 03-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint about a town councillor. This is because we cannot investigate the actions of town councillors and there is insufficient evidence of fault by the Council to show its handling of the complaint caused Mr X significant injustice. We also cannot achieve the outcome Mr X wants.
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Leicester City Council (25 005 854)
Statement Closed after initial enquiries Trees 03-Aug-2025
Summary: We will not investigate Mrs X’s complaint about a Council tree outside her home, which she says has damaged her property. This is because it is reasonable for Mrs X to pursue any claim for compensation through the court.
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Stretford Grammar School (25 006 901)
Statement Closed after initial enquiries School admissions 03-Aug-2025
Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
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The Cressex Community School (25 006 985)
Statement Closed after initial enquiries School admissions 03-Aug-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Brighton & Hove City Council (25 008 154)
Statement Closed after initial enquiries Leisure and culture 03-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council discriminated against him by the way it communicated with him. This is because any injustice is not significant enough to justify our involvement.
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North Yorkshire Council (25 002 578)
Statement Closed after initial enquiries Other 02-Aug-2025
Summary: We will not investigate this complaint that the Council’s social worker was at fault in making a safeguarding referral. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Milton Keynes Council (25 002 568)
Statement Closed after initial enquiries Special educational needs 01-Aug-2025
Summary: We will not investigate this complaint that the Council named an inappropriate school in the complainant’s son’s Education Health and Care plan, and failed to update its admissions system. The complaint concerns a matter about which the complainant could have appealed to the First-tier Tribunal (Special Educational Needs and Disability) and it would have been reasonable for her to do so.
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Leeds City Council (24 000 225)
Statement Upheld Looked after children 31-Jul-2025
Summary: Mrs X complained that the Council failed to provide appropriate education to her two adopted children. The Council has already investigated the complaints and upheld them. We endorse the Council’s findings of fault which has caused avoidable distress and a loss of education for the children. The Council has accepted our recommendation for an improved personal remedy for the loss of education and avoidable distress. The Council has also agreed to review its alternative education policy. We are therefore closing the complaints.
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Statement Upheld Charging 31-Jul-2025
Summary: Mr X complained on behalf of his father, Mr Y. He said Mr Y’s care provider did not provide the agreed care and support detailed in Mr Y’s care plan. This affected Mr Y’s health and wellbeing, and he did not feel he received the care he paid for. We found there was fault by the Council as care visits were often less than the allocated 30 minutes. This caused distress which the Council agreed to provide a symbolic financial remedy for. However, we did not find Mr Y’s care needs were not met.