Decision search
Your search has 52409 results
-
Birmingham City Council (24 015 826)
Statement Closed after initial enquiries Special educational needs 16-Feb-2025
Summary: We cannot investigate this complaint about the process leading to the naming of a mainstream school in the complainant’s son’s Education Health and Care plan, and about the decision itself. This is because the complainant has used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
-
Portsmouth City Council (24 016 006)
Statement Closed after initial enquiries Alternative provision 16-Feb-2025
Summary: We will not investigate this complaint that the Council has failed to acknowledge that the complainant is providing his child with suitable education and has failed to answer questions he has put to it. This is because we cannot achieve the outcome the complainant is seeking.
-
Bolton Metropolitan Borough Council (23 014 062)
Statement Upheld Alternative provision 14-Feb-2025
Summary: Miss X complained her daughter had been unable to attend school since October 2022 with no suitable alternative provision provided. Miss X said there had been delays in the education, health and care plan process. She also said the Council’s communication had been poor. We find the Council was at fault. This caused significant distress to Miss X and her daughter. We make several recommendations to address this injustice caused by fault.
-
St Helens Metropolitan Borough Council (23 014 661)
Statement Closed after initial enquiries Enforcement 14-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a reported breach of planning control and fly tipping. There is not enough evidence of fault in the way the Council considered the reports of breaches of planning control to justify an investigation. Also the Council confirms it has arranged with the owner to remove the items left in an alleyway. Therefore further investigation on this point will not lead to a different outcome.
-
London Borough of Lambeth (24 000 401)
Statement Upheld Antisocial behaviour 14-Feb-2025
Summary: Ms X complained about how the Council handled an Anti-Social Behaviour (ASB) case review request. She also complained the Council failed to complete actions from the case review meeting. Ms X said this impacted her mental health. The Council did not keep accurate records and did not complete the actions of the case review. This frustrated and distressed Ms X. The Council has agreed to apologise, make a financial payment, complete the action from the meeting and remind staff of the Council responsibilities.
-
Lancashire County Council (24 003 626)
Statement Not upheld Safeguarding 14-Feb-2025
Summary: Mrs X complained the Council failed to safeguard Miss Y from financial abuse, and a social worker inappropriately talked Miss Y out of appointing a Lasting Power of Attorney for her finances. Mrs X also complained Miss Y’s care provider did not provide the support detailed in her care plan. We did not find fault in the support Miss Y received from her social worker and care provider. We discontinued our investigation into how the Council safeguarded Miss Y from financial abuse.
-
Birmingham City Council (24 003 735)
Statement Upheld Direct payments 14-Feb-2025
Summary: Miss X complained about the Council’s failure to provide care and support for her brother, Mr Y, over a prolonged period. We found the Council to be at fault. To remedy the personal injustice caused by this fault, we recommend the Council should apologise, make a symbolic payment to both Miss X and Mr Y and backdate the direct payment to the date of the initial assessment in October 2022. The Council should also take action to improve its service.
-
Westminster City Council (24 004 079)
Statement Upheld Homelessness 14-Feb-2025
Summary: Mr X complained about the Council’s handling of his homeless application and placement at unsuitable accommodation. This caused frustration, distress and significant impact on his vulnerabilities. We found the Council at fault. The Council agreed to our further recommendations to remedy Mr X’s injustice with an apology, symbolic payment, and to highlight this as a case study to relevant staff.
-
Derby City Council (24 004 233)
Statement Upheld Special educational needs 14-Feb-2025
Summary: Mrs X complained about the Council’s handling of her son’s Education, Health and Care Plan. She says the Council wrongly transferred the Plan to another Council and failed to provide suitable education after he stopped attending school. We have found fault in the Council’s actions. The Council agreed to apologise, pay Mrs X and Mr S financial remedies and issue reminders to its staff.
-
London Borough of Bromley (24 004 498)
Statement Not upheld Child protection 14-Feb-2025
Summary: Mr X complained the Council did not follow the correct process for a child protection investigation relating to his children. We found the Council followed the correct procedures for investigating child protection concerns and was not at fault. The Council involved Mr X in the process and considered his views.