Decision search
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NHS Northamptonshire ICB (24 015 710b)
Statement Not upheld Mental health services 20-Oct-2025
Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.
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Bedford Borough Council (24 016 304)
Statement Closed after initial enquiries Councillor conduct and standards 20-Oct-2025
Summary: We will not investigate Mr X’s complaint about the actions of a parish council. Parish councils are not within the Ombudsman’s jurisdiction. Nor will we investigate his complaint that the Council failed to respond to his request for information. It is reasonable to expect him to complain to the Information Commissioner’s Office on this point.
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Reigate & Banstead Borough Council (24 022 460)
Statement Not upheld Allocations 20-Oct-2025
Summary: Miss D complains the Council incorrectly assessed her housing need. I have not found evidence of fault by the Council.
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Oxfordshire County Council (25 001 908)
Statement Not upheld Charging 20-Oct-2025
Summary: There was no fault in the Council’s decision to include Mrs Y’s property in its financial assessment for care fees because the Council followed statutory guidance in reaching the decision.
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Devon County Council (25 002 124)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to restrict her contact, the scheduling of contact sessions with her child and information contained in court reports. There is insufficient evidence of fault and we are unlikely to achieve a worthwhile outcome. We cannot consider the content of court reports.
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Statement Upheld Special educational needs 20-Oct-2025
Summary: Ms X complained the Council delayed finalising her daughter’s Education, Health and Care plan. The Council was at fault. It caused a delay of six months. This likely meant her daughter missed out on some support that she needed and impacted on her wellbeing. Ms X herself also likely experienced inconvenience and distress and her right to appeal was frustrated. The Council has agreed to take action to address their injustice.
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Essex County Council (25 004 940)
Statement Upheld Special educational needs 20-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Harrow (25 005 068)
Statement Closed after initial enquiries Homelessness 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s homelessness application and the suitability of the temporary accommodation it placed her in. This is because further investigation would not lead to a different outcome.
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Kent County Council (25 005 249)
Statement Closed after initial enquiries Charging 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision that Mrs Y deliberately deprived herself of assets. There is insufficient evidence of fault to justify an investigation.
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Cheshire West & Chester Council (25 005 907)
Statement Closed after initial enquiries Council tax 20-Oct-2025
Summary: We will not investigate this complaint about the Council overcharging Miss X for council tax. This is because an investigation would not achieve a different outcome for her.