Decision search
Your search has 55054 results
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London Borough of Barnet (24 019 568)
Statement Closed after initial enquiries Child protection 27-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision-making relating to child protection arrangements for her child. This is because it is unlikely we would find any fault in the way the Council made its decision.
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Durham County Council (24 019 760)
Statement Closed after initial enquiries Enforcement 27-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of two separate planning enforcement issues. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice. We will not investigate Mr X’s complaint about an alleged data breach as he has already complained to us about this, and we will not investigate his complaint that the Council damaged his car as it would be reasonable for him to take the matter to court.
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Essex County Council (24 019 946)
Statement Upheld Special educational needs 27-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Southwark (24 020 047)
Statement Closed after initial enquiries Other 27-Apr-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application and disclosing third party data to a housing applicant. There is insufficient evidence of fault causing any significant injustice from the Council’s actions.
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Essex County Council (24 020 236)
Statement Upheld Special educational needs 27-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Wirral Metropolitan Borough Council (24 010 023)
Statement Upheld Special educational needs 27-Apr-2025
Summary: Mrs F complained about the Council’s handling of her son’s education, health and care plan. There was fault which caused Mrs F to lose her appeal rights and uncertainty and distress in relation to her son’s SEN provision. The Council has agreed to issues the final plan and make a payment to Mrs F to remedy this injustice.
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Statement Upheld Special educational needs 27-Apr-2025
Summary: Mrs D complained the Council failed to provide alternative and special educational needs provision for her son, J, when he stopped attending school. We found fault which caused uncertainty to Mrs D and J. The Council has agreed to apologise and make a payment to remedy this.
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Calderdale Metropolitan Borough Council (24 011 315)
Statement Upheld Alternative provision 27-Apr-2025
Summary: Mr and Mrs X complained the Council took too long to act when they advised it they could no longer home educate their child, Y. The Council is at fault for delays in consulting with schools, delay in issuing Y’s final Education, Health and Care (EHC) Plan, failing to provide Y with the provision in his EHC Plan when Mrs X had advised it she could no longer home educate him and failing to provide a timely response to Mrs X’s complaint and her concerns. This has resulted in Y missing out on a school place in September 2024, he is still at home and the Council expect him to continue to be home educated when Mrs X told the Council in November 2023 she could no longer home educate him, the Council’s actions have impacted upon Y’s education and development and they have caused avoidable distress to Mr and Mrs X. The Council has agreed to provide a remedy payment to acknowledge the injustice caused and to review Y’s education without delay.
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London Borough of Haringey (24 011 580)
Statement Upheld Child protection 27-Apr-2025
Summary: Miss X complained the Council has failed to properly investigate her complaints about the Council’s actions following the decision to place her grandson in her care. She also complained the Council has failed to address her concerns or provide an appropriate remedy. We found the Council’s failure to provide support and the use of an inappropriate contact centre are fault. This fault caused Miss X unnecessary distress. To remedy this, the Council will apologise and make a payment to Miss X.
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London Borough of Barking & Dagenham (24 012 575)
Statement Closed after initial enquiries Homelessness 27-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision that Ms X was intentionally homeless in 2024. It was reasonable for her to ask for a review of the decision if she wished to challenge it. We will not investigate her complaint that the Council has delayed processing her housing application. There is insufficient evidence of any fault which would warrant an investigation.