Decision search
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London Borough of Barking & Dagenham (24 017 420)
Statement Upheld Disabled children 02-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in carrying out an occupational therapy assessment. This is because the Council has already taken suitable action to remedy the matters.
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Harlow District Council (25 001 541)
Statement Closed after initial enquiries Other 02-Jun-2025
Summary: We will not investigate this complaint about health and safety issues at a property the Council uses as temporary accommodation. This is because it is unlikely we would find fault in the Council’s decision-making process.
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West Berkshire Council (25 002 347)
Statement Closed after initial enquiries Child protection 02-Jun-2025
Summary: We will not investigate Mr & Mrs X’s complaint about how the Council dealt with child protection enquiries. This is because doing so would not add to the investigation carried out by the Council, or lead to a different outcome.
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Rotherham Metropolitan Borough Council (25 002 789)
Statement Closed after initial enquiries Planning applications 02-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has also not suffered significant injustice.
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Warwickshire County Council (25 003 337)
Statement Closed after initial enquiries School admissions 02-Jun-2025
Summary: We will not investigate X’s complaint about the Council’s actions about a school admissions application as the school is an academy.
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North Tyneside Metropolitan Borough Council (25 003 819)
Statement Closed after initial enquiries School admissions 02-Jun-2025
Summary: We will not investigate Miss X’s complaint about a school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
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Birmingham City Council (25 003 924)
Statement Closed after initial enquiries Parking and other penalties 02-Jun-2025
Summary: We will not investigate Mr B’s complaint that the Council is unfairly issuing Penalty Charge Notices during a period of significant roadworks and diversions. This is because it is reasonable for Mr B to challenge these Notices by putting in representations, and if needed, appealing to the Traffic Penalty Tribunal.
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London Borough of Redbridge (25 003 995)
Statement Closed after initial enquiries Other 02-Jun-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s management of its finances because this affects all or most of the people in the Council’s area. An investigation solely into the Council’s handling of Mr B’s complaint is not justified.
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London Borough of Brent (24 020 137)
Statement Upheld Homelessness 02-Jun-2025
Summary: We will not investigate this complaint about the Council’s lack of support when Ms X became homeless, which meant she stayed longer than she should in accommodation she could not afford and was evicted by her landlord. We asked the Council to remedy the injustice caused by its delay in arranging alternative accommodation and it has agreed apologise and to make a payment to Ms X.
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South Tyneside Metropolitan Borough Council (24 020 187)
Statement Closed after initial enquiries Refuse and recycling 02-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to charge him for a replacement bin because the claimed injustice is not significant enough. We will not investigate Mr X’s complaints about staff conduct, the Council’s complaints process, or the Council’s implementation of his request for reasonable adjustments because there is insufficient evidence of fault for most of these matters, and an investigation is unlikely to achieve a different outcome for the remainder.