Decision search
Your search has 52138 results
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Essex County Council (24 001 571)
Statement Not upheld Transport 09-Jan-2025
Summary: Mrs X complained about the Council’s consideration of her application to renew her blue disabled parking badge. We have not found fault with how the Council assessed and decided on the application.
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Statement Closed after initial enquiries Other 09-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to install an ‘H-bar’ marking on the road outside his property. This is because the Council’s decision does not cause Mr X significant injustice.
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Statement Upheld Special educational needs 09-Jan-2025
Summary: the Council took 78 weeks too long to amend Mrs M’s son B’s Education, Health and Care (EHC) Plan. As a result, B did not have the support he needed when he started school and he was only able to attend part-time. We have recommended a remedy for the injustice this caused.
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Westminster City Council (24 004 008)
Statement Upheld Homelessness 09-Jan-2025
Summary: the Council wrongly ended a relief duty and cancelled Mr X’s interim accommodation too early, failed to make sufficient attempts to engage with Mr X, delayed considering Mr X’s review request and failed to consider whether to provide him with further interim accommodation while it considered the review. An apology and payment to Mr X, alongside a case review to identify and address the problems that occurred in this case is satisfactory remedy.
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West Yorkshire Trading Standards Service (24 004 491)
Statement Closed after initial enquiries Trading standards 09-Jan-2025
Summary: We will not investigate this complaint about the failure of the authority to investigate Mr X’s complaint or provide feedback. There is not enough evidence of fault in the Authority’s actions to justify an investigation.
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Hertfordshire County Council (24 006 047)
Statement Upheld Special educational needs 09-Jan-2025
Summary: Mrs X complained about how the Council assessed her son, Y’s, special educational needs. There was fault in how the Council took too long to issue an Education Health and Care plan for Y and how it communicated with Mrs X. The Council agreed to apologise and pay Mrs X a financial remedy.
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East Hampshire District Council (24 007 024)
Statement Not upheld Planning applications 09-Jan-2025
Summary: Mr X complains there were procedural irregularities in respect of a planning development decision near his home in December 2023. He says this has caused permission to be granted which could have been avoided. We have found no fault in the actions of the Council.
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Wiltshire Council (24 007 077)
Statement Upheld Other 09-Jan-2025
Summary: Mr and Mrs X complained the Council delayed assessing their child, Y, completed an inadequate assessment and then wrongly accused them of abandonment. They say the Council has failed to take appropriate action to put things right. The Council accepts it was at fault. It should apologise to Y and place a copy of the apology on its records. It should also make a payment to Mr and Mrs X to recognise the distress caused.
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Royal Borough of Greenwich (24 007 137)
Statement Not upheld Allocations 09-Jan-2025
Summary: Ms Y complained the Council has refused to give her medical priority on its housing register. She says it has not considered her vulnerabilities due to her disabilities. We found the Council is not at fault.
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Northumberland County Council (24 007 546)
Statement Upheld Other 09-Jan-2025
Summary: A support service commissioned by the Council failed to update its risk assessments and share key information about Ms X’s son, Mr X, in the weeks before he died. The NHS Trust that jointly provided the service then failed to include some key information about Mr X’s case in its internal review and made mistakes in its submissions to the coroner. As the Council commissioned the service, the Council was at fault. These faults caused Ms X avoidable uncertainty, frustration and distress. The Council has agreed to apologise, pay Ms X £800 and provide evidence of service improvements made by the NHS Trust and the support service.