Decision search
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Statement Closed after initial enquiries Council tax 13-Jul-2025
Summary: We will not investigate this council tax complaint because there is insufficient evidence of fault causing injustice. In addition, the complainant could have used her appeal rights if she disagreed with the outcome of her claim for council tax support.
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London Borough of Newham (25 001 116)
Statement Upheld Homelessness 13-Jul-2025
Summary: We will not investigate this complaint the Council delayed paying a financial remedy. The Council has now paid the remedy agreed. Further investigation by the Ombudsman would not lead to a different outcome.
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Lewes District Council (25 001 410)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jul-2025
Summary: We will not investigate this complaint that the Council delayed paying the complainant’s housing benefit and did not make an interim payment. This is because there is insufficient evidence of fault by the Council.
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City of Doncaster Council (25 001 510)
Statement Closed after initial enquiries Allocations 13-Jul-2025
Summary: We will not investigate this complaint about the complainant’s priority on the housing register because there is insufficient evidence of fault by the Council. We cannot investigate any complaint about disrepair or anti-social behaviour because we cannot investigate a council when it is acting as a landlord.
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North Northamptonshire Council (25 001 635)
Statement Closed after initial enquiries Planning applications 13-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant has appealed, or could have appealed, to the Planning Inspector.
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Hampshire County Council (25 001 666)
Statement Closed after initial enquiries Special educational needs 13-Jul-2025
Summary: We will not investigate Mrs X’s complaint about matters concerning her children’s education. This is because the law prevents us from investigating what happens in schools and because her complaint about the actions of the Council is made late.
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Eastbourne Borough Council (25 001 878)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jul-2025
Summary: We will not investigate this complaint that the Council delayed paying the complainant’s housing benefit and did not make an interim payment. This is because there is insufficient evidence of fault by the Council.
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London Borough of Wandsworth (25 001 879)
Statement Closed after initial enquiries Friends and family carers 13-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to provide adequate support for children in his care. This is because his complaint is made late and there is no good reason to exercise discretion and consider it now.
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Mind Care & Support Limited (25 001 963)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We have no remit to investigate this complaint about the conduct of a resident looked after by the Care Provider. This is because the complaint matters are not linked to personal care support.
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London Borough of Bexley (25 002 180)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We will not investigate this complaint that the Council’s refuse van damaged the complainant’s car. This is because it is a matter for insurers or the courts. We will use our discretion not to investigate the complaint about the Council’s complaint handling.