Decision search
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Devon County Council (24 011 713)
Statement Closed after initial enquiries Special educational needs 06-Jan-2025
Summary: We will not investigate this complaint about the Education Health and Care needs assessment process. This is because Mrs X has used her right of appeal to a tribunal and most of the issues raised are not separable from this appeal. The delays following the conclusion of the appeal have not caused Mrs X or her child a significant injustice.
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Leicestershire County Council (24 011 751)
Statement Upheld Special educational needs 06-Jan-2025
Summary: We will not investigate Miss X’s complaint. We are unlikely to achieve a significantly different remedy for the Council’s delay in issuing an Education Health and Care Plan. We cannot investigate the education and support provided by a school to a pupil. We cannot investigate the education provided during a Tribunal appeal as it is connected to that appeal.
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Coventry City Council (24 011 995)
Statement Closed after initial enquiries Child protection 06-Jan-2025
Summary: We cannot investigate this complaint about the Council’s involvement with the contact and residency arrangements of Mr X’s children. These are matters that have been subject to court action and which only a court could decide.
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Leeds City Council (24 012 037)
Statement Closed after initial enquiries Special educational needs 06-Jan-2025
Summary: We will not investigate this complaint about delay in the Education, Health and Care Plan review process. This is because an investigation would be unlikely to achieve a different remedy to the one already offered. We will not investigate complaint handling as a standalone issue.
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Nottinghamshire County Council (24 012 098)
Statement Closed after initial enquiries Other 06-Jan-2025
Summary: We will not investigate Ms X’s complaint about data the Council holds about her. The Information Commissioner’s Office is better placed to consider her complaint.
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Bournemouth, Christchurch and Poole Council (24 012 157)
Statement Closed after initial enquiries Alternative provision 06-Jan-2025
Summary: We will not investigate this complaint that the Council failed to make suitable alternative educational provision for the complainant’s son. This is because the complaint has already been upheld and investigation would not add anything significant or lead to a different outcome.
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Wakefield City Council (24 012 195)
Statement Closed after initial enquiries Assessment and care plan 06-Jan-2025
Summary: We will not investigate Ms X’s complaint about her adult social care support. There is insufficient evidence of fault to warrant an investigation.
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Royal Borough of Kensington & Chelsea (24 012 486)
Statement Closed after initial enquiries Homelessness 06-Jan-2025
Summary: We will not investigate this complaint about the Council’s provision of temporary accommodation under its homelessness duty. It was reasonable for Miss X to appeal to the court against the Council’s review of suitability decision.
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London Borough of Bromley (24 012 511)
Statement Closed after initial enquiries Homelessness 06-Jan-2025
Summary: We will not exercise discretion to investigate this complaint about mice in temporary accommodation provided by the Council under its homelessness duty. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Sutton (24 012 512)
Statement Closed after initial enquiries Other 06-Jan-2025
Summary: We will not investigate this complaint about Council enforcement officers who stopped Mr X in relation to an alleged offence of littering. This is because there is insufficient evidence of fault by the Council to warrant an investigation.