Decision search
Your search has 54157 results
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Plymouth City Council (24 020 588)
Statement Closed after initial enquiries Assessment and care plan 14-Sep-2025
Summary: We will not investigate Mrs X’s complaints about the care provided to her son, Mr Y, by Plymouth City Council. This is because the matters she is complaining about have been subject to court proceedings.
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London Borough of Newham (24 021 331)
Statement Upheld Council tax 14-Sep-2025
Summary: Mr X complained the Council wrongly pursued him for council tax debt. He also complained about the Council’s decision to take legal action against him and the process it followed. We found the Council at fault for misleading wording on its website which caused Mr X avoidable distress. The Council has agreed to make a payment to Mr X to recognise his distress and make changes to improve its service. We cannot investigate the other parts of this complaint because the issues Mr X complained about have been, or reasonably could have been, discussed in court.
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Essex County Council (25 001 461)
Statement Not upheld Special educational needs 14-Sep-2025
Summary: Miss X complained the Council failed to provide the occupational therapy support included in her child, Y’s, Education, Health and Care Plan, and its communication with her about this was poor. We cannot investigate the Council’s failure to provide support for Y, because Miss X has appealed the contents of Y’s Education, Health and Care Plan to a tribunal and we cannot investigate any matter connected to a decision that has been appealed to a tribunal. We will not investigate Miss X’s complaint about the Council’s poor communication because it is not proportionate to investigate this issue in isolation.
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London Borough of Croydon (25 001 929)
Statement Closed after initial enquiries Allocations 14-Sep-2025
Summary: We will not investigate this complaint about the suitability of Mr X’s temporary accommodation and the Council’s decision about what priority to give Mr X’s application for social housing. Mr X has a right of appeal to court about the suitability of his accommodation which he can use. It is unlikely an investigation would find fault in the Council’s decision about social housing priority.
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Newcastle upon Tyne City Council (25 002 727)
Statement Closed after initial enquiries Charging 14-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to properly explain Mr X’s care charges. This is because it relates to events that took place more than 12 months ago and it would have been reasonable for Mr X to bring the complaint to us earlier. In addition, if we did exercise discretion to investigate the complaint, we would be unlikely to find fault with the Council’s actions.
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Brighton & Hove City Council (24 022 783)
Statement Closed after initial enquiries Homelessness 14-Sep-2025
Summary: We will not investigate this complaint about the Council’s delay in issuing a homelessness review decision. It was reasonable for Mr X to challenge the final decision by appealing to the court. There is insufficient injustice caused by the delay to warrant an investigation.
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London Borough of Enfield (25 003 184)
Statement Closed after initial enquiries Child protection 12-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about her son’s care. This is because the complaint relates to matters which have been considered and decided in court.
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Statement Closed after initial enquiries Friends and family carers 12-Sep-2025
Summary: We will not investigate this complaint that the Council failed to provide a financial allowance to the complainant for the care of a child. The complaint is late and there are no good reasons for us to investigate it now.
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Manchester City Council (25 005 570)
Statement Closed after initial enquiries Traffic management 11-Sep-2025
Summary: We will not investigate Miss X’s complaint about being unable to use her blue badge to access bus gates. This is because there is insufficient evidence of fault.
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North Northamptonshire Council (25 005 980)
Statement Upheld Council tax support 11-Sep-2025
Summary: We will not investigate this complaint about council tax support. This is because the Council has agreed to remedy the injustice to Mr X by considering his review request and providing his appeal rights.