Decision search
Your search has 55054 results
-
West Lancashire Borough Council (24 013 058)
Statement Upheld Council tax 02-Apr-2025
Summary: Mr and Mrs X complained the Council failed to calculate their council tax bill properly. Mr X received a large council tax bill he was not prepared for. The Council failed to administer the council tax bill properly. The fault of the Council caused Mr and Mrs X great distress. The Council should recalculate the council tax bill, adjust the amount owed and make an apology to Mr and Mrs X.
-
Royal Borough of Kensington & Chelsea (24 013 318)
Statement Closed after initial enquiries Allocations 02-Apr-2025
Summary: We cannot investigate this complaint about the Council’s failure to resolve pest and damp issues with Miss Y’s social housing and to promptly decant her to alternative accommodation. We have no power to investigate complaints about the Council acting in its capacity as social landlord. We will not investigate Miss Y’s more recent complaint because it is premature.
-
Staffordshire County Council (24 002 444)
Statement Upheld Safeguarding 02-Apr-2025
Summary: Mr X complained the Council placed contact restrictions on his visits to his late partner, Mrs Y, who was living in a Council commissioned care home. The Council was at fault for not clearly explaining they were recommendations and the reasons for them. It has agreed to apologise to Mr X for the distress and frustration this caused and to review its procedures to prevent a recurrence of the fault. Mr X also complained the care home did not tell him his partner was put on end of life care when she was admitted to the care home. There was no fault as Mrs Y was not on end of life care when she moved into the care home. Mr X was made aware when she was nearing the end of her life.
-
London Borough of Bromley (24 005 787)
Statement Upheld Special educational needs 02-Apr-2025
Summary: Miss X complained the Council failed to provide a suitable school placement for her child. Miss X also complained the Council ignored her contact and failed to provide her with suitable updates. We found fault with the Council delaying the search for a school placement for Miss X’s child for four months and for complaint handling delays amounting to 12 weeks. The Council agreed to apologise to Miss X and pay her £250 for the inconvenience and distress caused.
-
London Borough of Croydon (24 007 083)
Statement Upheld Homelessness 02-Apr-2025
Summary: We have found the Council at fault for failing to provide Miss X and her family with suitable accommodation for an extended period of time. This caused them avoidable injustice. The Council has agreed to remedy this injustice.
-
Royal Borough of Kensington & Chelsea (24 007 681)
Statement Upheld Allocations 02-Apr-2025
Summary: Ms X complained the Council failed to properly consider her application for housing assistance. We found the Council’s consideration of the application via homelessness legislation was appropriate. However, there were delays in assessing the application and granting housing priority points. We recommended an apology and a modest payment to reflect the issues we identified.
-
London Borough of Lambeth (24 007 775)
Statement Not upheld Allocations 02-Apr-2025
Summary: Mrs X complained about the Council’s handling of her housing allocation. She said being placed in her current banding means she cannot bid on suitable properties. The Council was not at fault.
-
Liverpool City Council (24 015 316)
Statement Upheld Parking and other penalties 02-Apr-2025
Summary: Ms X complained the Council took too long to deal with her application for a disabled parking bay and that communication with her was poor. We upheld the complaint. The Council has now installed the bay, which is a partial remedy for the injustice. It will apologise and make a symbolic payment to reflect Ms X’s avoidable inconvenience and frustration.
-
Barnsley Metropolitan Borough Council (24 015 509)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Apr-2025
Summary: We will not investigate this complaint about the Council's refusal of a Discretionary Housing Payment. This is because there is not enough evidence of fault by the Council.
-
London Borough of Merton (24 015 531)
Statement Closed after initial enquiries Other 02-Apr-2025
Summary: We will not investigate Miss X’s complaint the Council has not adequately investigated her complaints regarding children social services and their decision to proceed with section 47 child protection enquiries. This is because an investigation would not lead to any further findings or worthwhile outcomes.