Decision search
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Elmbridge Borough Council (24 000 370)
Statement Not upheld Planning applications 22-Sep-2024
Summary: Mrs B complained that the Council had failed to take enforcement action against development next door to her property and failed to notice that the certificates of ownership submitted with the original applications were wrong and the building work had encroached on her land. We have not found fault with the actions of the Council.
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Brighton & Hove City Council (24 001 447)
Statement Upheld Assessment and care plan 22-Sep-2024
Summary: Mrs X complains that the Council failed to comply with the agreed action in the Ombudsman’s final decision for her previous complaint to source a domestic support provider for her. The Council took sufficient action to source a domestic support provider for Mrs X. But the Council is at a fault as it failed to consider if it needed to make reasonable adjustments for Mrs X to complete the paperwork for direct payments. This fault did not cause significant injustice to Mrs X.
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Garsewednack Care Home Limited (24 001 521)
Statement Not upheld Residential care 22-Sep-2024
Summary: Mrs Y complained about the care her friend, the late Mrs X, received while in a care home and the conduct of the manager. We will not continue with our investigation. This is because any further investigation by us would be unlikely to add anything to the care provider’s response to Mrs Y’s complaint.
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Dudley Metropolitan Borough Council (24 002 069)
Statement Closed after initial enquiries Other 22-Sep-2024
Summary: We will not investigate this complaint about the Council’s response to the complainant’s enquiries. There is not enough evidence of fault in the way the Council responded to the planning enquiries. We do not consider the injustice caused by Officer’s comments is so significant that it warrants an investigation and we cannot achieve the outcome the complainant is seeking.
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Rotherham Metropolitan Borough Council (24 002 278)
Statement Closed after initial enquiries Planning applications 22-Sep-2024
Summary: We will not investigate this complaint about the way the Council dealt with a planning application and delays in responding to the complaint. The Council refused the planning application, so we do not consider Mr X suffered a significant personal injustice on this point. The application was approved by the Planning Inspectorate which is outside our jurisdiction. Also, we do not consider the complainant suffered a significant personal injustice because of the Council’s delay in responding to his complaint.
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Bristol City Council (24 004 720)
Statement Closed after initial enquiries Other 22-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing situation. The complaint is late and there are no grounds for us to now consider it.
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North Tyneside Metropolitan Borough Council (24 005 400)
Statement Closed after initial enquiries Assessment and care plan 22-Sep-2024
Summary: We will not investigate this complaint about adult social care support at home. It is unlikely we would add to the Council’s investigation or reach a different outcome.
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Buckinghamshire Council (24 005 486)
Statement Closed after initial enquiries Special educational needs 22-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to secure an education placement and the special education provision in her adult child’s Education, Health, and Care Plan. Mrs X had a right of appeal about this matter, and it is reasonable for her to have used it. Nor will we investigate how the Council secured therapy related provision, because the Council has already made a suitable offer of a symbolic payment to recognise the injustice.
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Midshires Care Limited (24 005 542)
Statement Upheld Domiciliary care 22-Sep-2024
Summary: We will not investigate this complaint about overpayment for adult social care at home. This is because the Care Provider has agreed to refund the overpayment. We are satisfied with the actions the Care Provider has agreed to take and it is unlikely an investigation would achieve anything further.
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Leeds City Council (24 009 782)
Statement Closed after initial enquiries Housing benefit and council tax benefit 22-Sep-2024
Summary: We will not investigate this complaint about a housing benefit overpayment because there is a right of appeal to a tribunal.