Decision search
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Birmingham City Council (25 000 879)
Statement Closed after initial enquiries Parking and other penalties 02-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to grant a dropped kerb to a neighbouring house on her street. This is because she was not caused a significant personal injustice.
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London Borough of Havering (25 001 050)
Statement Closed after initial enquiries Parking and other penalties 02-Jun-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s correspondence about a penalty charge notice. This is because the Council has agreed to accept payment at the discounted rate and this provides a suitable remedy for the complaint.
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London Borough of Brent (25 001 105)
Statement Closed after initial enquiries Parking and other penalties 02-Jun-2025
Summary: We cannot investigate this complaint about the Council’s handling of a penalty charge notice. This is because Mrs X has applied to the Traffic Enforcement Centre at Northampton County Court to challenge the Council’s escalation of the case.
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London Borough of Hackney (24 019 183)
Statement Upheld Other 02-Jun-2025
Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.
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Bridge Side Lodge Care Home (24 019 183a)
Statement Closed after initial enquiries Mental health services 02-Jun-2025
Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.
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NHS North Central London ICB (24 019 183b)
Statement Closed after initial enquiries Mental health services 02-Jun-2025
Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.
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East London NHS Foundation Trust (24 019 183c)
Statement Closed after initial enquiries Mental health services 02-Jun-2025
Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.
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Stockport Metropolitan Borough Council (24 002 642)
Statement Closed after initial enquiries Looked after children 02-Jun-2025
Summary: We will not investigate this complaint the Council did not send an apology as agreed. The Council has said it will send the apology. Further investigation would not lead to a different outcome.
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Devon County Council (24 006 199)
Statement Upheld Special educational needs 02-Jun-2025
Summary: Ms X complains the Council has failed to provide any provision detailed in Section F of her son Y’s Education, Health and Care Plan, and has missed three opportunities to book his GCSE exams. We find fault with the Council for failing to provide the provision and have recommended a payment for the frustration and distress caused to Ms X and Y.
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Derbyshire County Council (24 012 100)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Ms X complained the Council delayed issuing her child, C, with a final Education, Health and Care Plan and has not provided them with suitable education. The Council is at fault. This has caused distress to Ms X and family and missed education for C. I have recommended remedies.