Decision search
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Nottingham City Council (25 003 112)
Statement Closed after initial enquiries Parking and other penalties 04-Jun-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X can make an appeal to the Traffic Penalty Tribunal.
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Statement Closed after initial enquiries Parking and other penalties 04-Jun-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as there is insufficient remaining injustice caused to the complainant, and we cannot achieve the outcome he seeks.
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Barchester Healthcare Homes Limited (24 022 010)
Statement Upheld Residential care 04-Jun-2025
Summary: We will not investigate this complaint about a Care Provider deregistering a temporary resident from their usual Doctors practice. The Care Provider has explained why this happened. It has apologised for not telling the complainant, which caused surprise, worry and frustration when they tried to get their medication. It also caused time and trouble having to reregister. The Care Provider sent flowers and offered a discount off a future stay. It is unlikely an Ombudsman investigation would achieve anything further. The Care Provider’s actions are sufficient to acknowledge the impact.
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Herefordshire Council (24 015 133)
Statement Closed after initial enquiries Child protection 04-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of a Children’s Services complaint through its statutory procedures. This is because there is not enough evidence of fault by the Council, it is not our role to reinvestigate the underlying matters as the complainant might want, and we could not connect the claimed injustice from any criminal acts with the Council’s complaints procedures. So the matter does not warrant us investigating.
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Shropshire Council (24 009 874)
Statement Upheld Transition from childrens services 03-Jun-2025
Summary: The Council delayed making a decision about Mr Y’s social care provision and issuing the decision to cease to maintain his Education, Health and Care Plan. This caused avoidable uncertainty, distress and a delay in appeal rights which have not been used. The Council has already apologised and this is an appropriate remedy.
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North Northamptonshire Council (24 010 932)
Statement Not upheld School transport 03-Jun-2025
Summary: Mrs X complained that the Council failed to properly consider all the relevant information when she appealed its decision to deny school transport assistance for her son Y. She said the decision has had significant negative impacts; causing anxiety, stress and logistical challenges for Y and the family. We find no fault in the way the Council made its decision. Because of this we cannot question the outcome.
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London Borough of Brent (24 011 018)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Miss X complained the Council failed to properly support her child, Y’s, special educational needs. There was fault in how the Council failed to keep Y’s alternative education under review and how it decided to withdraw school transport. As a result, Y missed out on education for over a term and this caused Miss X avoidable inconvenience and distress. The Council agreed to apologise, pay Miss X a financial remedy and issue reminders to its staff.
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Brighton & Hove City Council (24 011 749)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Ms X complained the Council failed to secure provision set out in Y’s Education, Health and Care Plan once they moved into its area. The Council is at fault for not securing Y’s provision, causing a loss of education. The Council has agreed to apologise, make a payment to recognise the loss of education and put provision in place and act to prevent recurrence.
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London Borough of Newham (24 012 473)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Mr X complained the Council did not secure the special educational provision listed in his child’s, Y’s, Education Health and Care Plan. We find the Council failed to secure speech and language therapy and occupational therapy it should have, and had poor complaint handling. This caused injustice in the form of missed educational provision, distress and time and trouble. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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Slough Borough Council (24 012 622)
Statement Closed after initial enquiries Planning applications 03-Jun-2025
Summary: We will not investigate this complaint about the Council making inconsistent decisions on planning applications for works to a window. There is insufficient evidence of fault in the way the Council reached its decision to approve the works, and they do not cause the complainant a significant personal injustice.