Decision search
Your search has 53874 results
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Hertfordshire County Council (24 021 110)
Statement Closed after initial enquiries Parking and other penalties 30-Mar-2025
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Bury Metropolitan Borough Council (24 021 143)
Statement Closed after initial enquiries Parking and other penalties 30-Mar-2025
Summary: We will not investigate this complaint about congestion in a car park. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hounslow (24 022 643)
Statement Closed after initial enquiries Refuse and recycling 30-Mar-2025
Summary: We will not investigate this complaint about a Fixed Penalty Notice that the Council issued Mr X for littering. This is because the Council has cancelled the fine so further investigation would not lead to a different outcome.
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West Northamptonshire Council (24 022 884)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Mar-2025
Summary: We will not investigate this complaint about housing benefit and council tax reduction. It is reasonable to expect Miss X to use, or to have used, her tribunal appeal rights. It is reasonable to expect Miss X to take court action for the alleged damage to her health. It would be disproportionate to investigate other parts of the complaint in isolation.
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Royal Borough of Greenwich (24 022 939)
Statement Closed after initial enquiries Managing council tenancies 30-Mar-2025
Summary: We cannot investigate Mr B’s complaint about Council tenancy fraud. This is because we cannot investigate complaints about the management of social housing by councils acting as a social landlord.
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Surrey County Council (24 022 996)
Statement Closed after initial enquiries Highway repair and maintenance 30-Mar-2025
Summary: We will not investigate Miss B’s complaint that she tripped and suffered injuries due to the Council’s failure to make a road safe during roadworks. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.
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City of Wolverhampton Council (24 002 391)
Statement Not upheld Other 28-Mar-2025
Summary: Mrs X complained the Council failed to properly consider evidence and take action over a rat infestation from her neighbour’s property. There was no fault in how the Council took the decision to take no further action, and I therefore cannot question whether that decision was right or wrong.
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Tameside Metropolitan Borough Council (24 002 863)
Statement Upheld Residential care 28-Mar-2025
Summary: Miss B complains about the care provided to her grandmother at a care home. She says there was poor hygiene, there were inaccurate records, her grandmother’s nutritional needs were not met and the Home did not fully respond to her complaint. We have found that there was poor record keeping in certain areas, there was an incident of poor hygiene in the room and the Home did not address all the complaints. The Council has agreed to apologise, pay a small financial remedy and carry out a service improvement.
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Worcester City Council (24 003 037)
Statement Upheld Leisure and culture 28-Mar-2025
Summary: Mrs B complained that the Council’s committee did not follow the correct procedure nor properly consider its decision to allow an off-road cycle track on a recreation ground near her house. Mrs B also complained that Members had not declared conflicts of interest. There was no fault in how the committee reached this decision, nor in the Members’ conduct. The Council took too long to respond to Mrs B’s complaints and it has apologised to her for this.
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Wirral Metropolitan Borough Council (24 003 112)
Statement Upheld Traffic management 28-Mar-2025
Summary: Ms X complained about the way the Council dealt with her request to install a controlled pedestrian crossing. The Council was at fault for failing to respond to Ms X’s request, failing to explain its decision and failing to respond to her complaint. This caused Ms X frustration and uncertainty. The Council will apologise and write to Ms X to properly explain its decision.