Decision search
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Suffolk County Council (24 008 951)
Statement Upheld Special educational needs 12-Feb-2025
Summary: Mrs X complained about the Council’s actions in relation to her child, Y’s, Education, Health and Care (EHC) Plan. The Council was at fault. It did not send Mrs X a draft amended EHC Plan when it became aware she did not have it. It also delayed issuing a final EHC Plan. This caused Mrs X frustration and delayed her right of appeal to SEND Tribunal. The Council has agreed to apologise to Mrs X and pay her £300 for the injustice it caused her.
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London Borough of Tower Hamlets (24 009 311)
Statement Not upheld Allocations 12-Feb-2025
Summary: Miss X complained about the time she has been waiting to be offered a new property. We find no fault in the Council’s actions or its decision making.
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Lichfield District Council (24 010 346)
Statement Closed after initial enquiries Health and safety 12-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s actions following a report of rats coming from her property. This is because the investigation resulted in the Council issuing her a legal notice, which it is reasonable for her to appeal at the Magistrates’ Court.
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Warwickshire County Council (24 011 360)
Statement Upheld Charging 12-Feb-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to tell her she would be charged for the care services she received. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X.
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Staffordshire County Council (24 013 029)
Statement Upheld Special educational needs 12-Feb-2025
Summary: We have upheld this complaint because the Council delayed arranging the education provision detailed in a child’s Education Health and Care Plan. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Fylde Borough Council (24 013 409)
Statement Closed after initial enquiries Other 12-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of matters relating to its failure to take enforcement action under the Landlord and Tenant Act 1985 and 1987 or to issue a Community Protection Notice under the Anti-Social Behaviour Crime and Policing Act 2014. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time and because an investigation will not lead to the outcomes Mr X seeks.
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Bournemouth, Christchurch and Poole Council (24 003 482)
Statement Upheld Homelessness 12-Feb-2025
Summary: We found fault by the Council on the complaint made by Ms B on behalf of her daughter about it failing to ensure her accommodation was mould free, review its suitability, and deal with her complaint properly. It failed to send its decision on its suitability in writing, consider whether it needed to assess hazards, keep suitability under review, and delayed dealing with her complaint. This caused anxiety, frustration, and a lost opportunity for an early resolution. The Council agreed to apologise, make a payment, and remind staff about action required on cases.
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Warwickshire County Council (24 018 167)
Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2025
Summary: We will not investigate this complaint about the Council’s delays in meeting the agreements of a claim about the effects of a highway scheme on private property. This is a private matter which was best determined by insurers or the courts if no agreement could be made. Most of the events took place more than 12 months before the complaint was submitted to us and we will not consider them further.
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West Sussex County Council (24 019 470)
Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2025
Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a damaged pavement. This is because it is reasonable for Mrs B to take the Council to court.
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King's Lynn & West Norfolk Council (24 019 499)
Statement Closed after initial enquiries Council tax 11-Feb-2025
Summary: We will not investigate Mr B’s complaint that his property is in the wrong council tax band. This is because we cannot investigate the decision made by the Valuation Office Agency.