Decision search
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Milton Keynes Council (25 006 740)
Statement Closed after initial enquiries Highway repair and maintenance 13-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
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Hertfordshire County Council (25 007 502)
Statement Closed after initial enquiries Other 13-Aug-2025
Summary: We will not investigate this complaint about the Council not providing all the information requested under a subject access request.
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Kent County Council (25 008 303)
Statement Closed after initial enquiries Other 13-Aug-2025
Summary: We cannot investigate this complaint about delays with coronial processes. Nor can we investigate Ms Y’s complaint about the conduct of the coroner. This is because these actions relate to coronial proceedings and are not an administrative function of the Council. Therefore, we have no power to investigate.
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Blaby District Council (25 008 374)
Statement Closed after initial enquiries Council tax 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to apply an empty property council tax exemption from a date Mr X disagrees with. This is because Mr X has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.
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London Borough of Southwark (25 002 246)
Statement Closed after initial enquiries Allocations 13-Aug-2025
Summary: We will not investigate Ms X’s complaint as there is insufficient evidence of fault and injustice to justify an investigation.
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Staffordshire County Council (25 002 353)
Statement Closed after initial enquiries Charging 13-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his finances and disability-related expenditure. There is not enough evidence of fault by the Council to justify an investigation.
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Willowbrook Healthcare Limited (25 002 355)
Statement Closed after initial enquiries Residential care 13-Aug-2025
Summary: We will not investigate this complaint about the Care Provider’s failure to properly care for Ms X shortly before she died. This is because an investigation would be unlikely to find evidence of fault on the Care Provider’s part causing a significant injustice.
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North Yorkshire Council (25 002 417)
Statement Closed after initial enquiries Planning applications 13-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the way the Council considered a planning application to warrant our involvement. Also, the Council has apologised for the delay in uploading information to its website and further investigation of this point will not lead to a different outcome. Finally, we cannot achieve the outcome the complainant is seeking.
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Bristol City Council (24 007 483)
Statement Upheld Planning applications 13-Aug-2025
Summary: Mr B complained about the process followed by the Council when it gave planning permission for a house behind a listed terrace where he lives. We upheld the complaint, finding the Council’s planning committee did not follow its published procedure after it initially refused to support the planning application. We also found the Council at fault for delay in answering Mr B’s complaint. We considered these faults caused injustice, although we could not say the outcome of the planning application would have been different. The Council has accepted these findings and at the end of this statement, we set out the action it has agreed to remedy that injustice and to avoid a repeat.
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Southend-on-Sea City Council (24 008 360)
Statement Upheld Alternative provision 13-Aug-2025
Summary: Mrs X complained that the Council failed to provide her daughter (Y) with suitable education when she could not attend her school and delayed Y’s Education Health and Care needs assessment. Mrs X also complained about the Council’s school attendance process. We found fault with the Council’s failure to comply with the statutory timescales for Education Health and Care needs assessments and with its complaint handling. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make symbolic payments.