Decision search
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Birmingham City Council (24 007 865)
Statement Upheld Assessment and care plan 24-Feb-2025
Summary: Miss X complained the Council failed to organise care to enable her to take part in her education. She says despite the Council agreeing she required care out of the home, it refused to provide this. Miss X says this meant she struggled to study and get to university lectures, she suffered significant distress which impacted on her ability to eat properly, her health and her education. We have found fault in the actions of the Council for delaying in completing an assessment of Miss X and its failure to respond to her. The Council has agreed to issue an apology, pay Miss X a financial payment and complete service improvements.
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London Borough of Hackney (24 007 938)
Statement Upheld Allocations 24-Feb-2025
Summary: Mrs B complained that the Council took too long to process her medical assessment and has given her insufficient priority on the housing register. We found the Council delayed in carrying out the medical assessment but has taken appropriate action to remedy the fault. Mrs B has not missed out on any more suitable accommodation during the period of delay.
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West Sussex County Council (24 008 795)
Statement Upheld School transport 24-Feb-2025
Summary: There was fault and delay by the Council in implementing an order of the SEND Tribunal. This delayed Y being able to attend the school the Tribunal had determined was suitable and caused distress and uncertainty. The Council also failed to consider a remedy payment under its own complaint process, which could have resolved the complaint without the need for Ms X to come to the Ombudsman. The Council has agreed to apologise, make a symbolic payment and make service improvements. The complaint is upheld.
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Coventry City Council (24 009 126)
Statement Upheld Disabled children 24-Feb-2025
Summary: The Council failed to properly explain its appeal decision in response to Ms X’s request for a Blue Badge. This has caused Ms X uncertainty about whether the Council considered her appeal properly. In recognition of the injustice caused, the Council has agreed to apologise, pay Ms X £150 and take action to prevent recurrence of the fault in future.
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Suffolk County Council (24 009 362)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Miss X complained about the Council’s delays with completing her child’s (Y) Education, Health and Care needs assessment and delays with issuing his final Plan. Miss X also complained about the contents of Y’s final Plan. There were some faults by the Council which caused injustice to Miss X. The Council has agreed to take action to remedy the injustice caused.
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Suffolk County Council (24 009 476)
Statement Upheld Special educational needs 24-Feb-2025
Summary: There was fault and delay in completing a transition review for post 16 education. This caused unnecessary uncertainty and distress; deprived Ms X’s child of a planned transition; and, caused inconvenience, time, trouble and lost income to Ms X. The Council has agreed to make payments to Ms X and her child to acknowledge the injustice caused. The complaint is upheld.
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Derbyshire County Council (23 021 000)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mrs X complained about the way the Council has dealt with her son, Mr S’s, Education, Health and Care Plan and educational provision since November 2023 when his Plan was transferred. She said this caused her distress and negatively affected Mr S’s mental wellbeing. We found the Council was at fault for not following the statutory procedure during the two most recent annual reviews for Mr S. The Council agreed to apologise, pay Mr S for the education he lost and make service improvements.
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London Borough of Waltham Forest (24 002 897)
Statement Upheld Homelessness 24-Feb-2025
Summary: Mr X complained about failings and errors in the way the Council considered his homelessness application. We found the Council’s failings and delays in assessing Mr X’s homelessness application and in providing appropriate support and accommodation are fault. As were the delay and errors in the Council’s stage two response to Mr X’s complaint. These faults caused Mr X unnecessary uncertainty, distress and anxiety. They also delayed his right to request a review. The Council has agreed to apologise and make a payment to Mr X.
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London Borough of Merton (24 003 036)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Miss X complains the Council did not deal with her son’s education properly. The Council is at fault because it did not provide therapy sessions. The Council should apologise and pay Miss X £600.
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East Sussex County Council (24 003 412)
Statement Not upheld Charging 24-Feb-2025
Summary: We found no fault with the support provided to Mrs Y by a Council following her discharge from hospital. Nor did we find any fault with the information provided to Mrs Y’s family regarding charging arrangements for her care. We found fault with a Trust’s failure to refer Mrs Y for rehabilitation at the point of discharge. This delayed her access to therapy. The Trust will apologise and pay a financial remedy.