Decision search
Your search has 52968 results
-
Lincoln City Council (24 018 203)
Statement Closed after initial enquiries Allocations 07-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his wife’s housing case. He says the Council moved them to a property that is unsuitable for his wife’s needs. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or outcomes.
-
Bracknell Forest Council (24 018 508)
Statement Closed after initial enquiries Highway repair and maintenance 07-May-2025
Summary: We will not investigate this complaint about drainage because another body is better placed to consider the complaint.
-
London Borough of Tower Hamlets (24 018 670)
Statement Upheld Allocations 07-May-2025
Summary: We have upheld this complaint about the Council’s delay in making a decision about whether to award medical priority on its housing register for Mr Y and whether he needed an extra bedroom for a carer. The Council has agreed to make a payment to remedy the frustration and uncertainty caused. We will not investigate the complaint about the decision reached because there is insufficient evidence of fault in the Council’s decision-making to justify this and Mr Y had a review right, which it was reasonable for him to use.
-
London Borough of Barking & Dagenham (24 018 774)
Statement Closed after initial enquiries Parking and other penalties 07-May-2025
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
-
Babergh District Council (24 019 178)
Statement Closed after initial enquiries Allocations 07-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that he did not have a local connection because that decision was in line with its allocation scheme. Since the complaint to us, the Council has exercised discretion to waive the usual criteria and further investigation by us would not lead to a different outcome.
-
Coventry City Council (24 019 275)
Statement Closed after initial enquiries Private housing 07-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to issue a financial penalty following a failure to comply with an improvement notice in the required timescale. Mr X had the right to appeal to a tribunal if he disagreed with the financial penalty decision and it was reasonable for him to exercise that right.
-
Kent County Council (23 020 623)
Statement Upheld Assessment and care plan 07-May-2025
Summary: Mrs Z, on behalf of Mrs X, complained the Council delaying completing a care needs assessment, delayed completing a financial assessment and failed to effectively communicate. The Council accepts fault and has proposed a remedy which includes correctly applying a disregard and making a symbolic payment for the frustration and distress caused. This is a suitable remedy and so we will discontinue the investigation.
-
Lincolnshire County Council (24 004 639)
Statement Not upheld School transport 07-May-2025
Summary: Miss X complains the Council have failed to use a collaborative approach to agree safe school transport terms for her son Y, as detailed in Section F of his Education, Health and Care Plan. She says the Council failed to complete the school transport travel plan properly. We do not find fault with the Council.
-
Kent County Council (24 004 981)
Statement Upheld Special educational needs 07-May-2025
Summary: Ms X complained there were failings in the way the Council dealt with her son Y’s Education, Health and Care Plan and provided him with support. Based on current evidence we found fault by the Council as it failed to carry out annual reviews of Y’s Education Health and Care Plan and responded to Ms X’s complaints about the matter in a timely way causing uncertainty and distress. We have recommended a suitable remedy for the injustice caused so have completed our investigation.
-
Hampshire County Council (24 005 411)
Statement Upheld Special educational needs 07-May-2025
Summary: Miss X complained the Council delayed issuing an education, health and care plan for her child, failed to provide sufficient alternative education, gave her misinformation about a placement, and communicated poorly with her. Miss X said this caused distress, meant she had to leave her job, and her child missed out on education. We find the Council at fault and this caused injustice. The Council will apologise and make a further payment to remedy the injustice.