Decision search
Your search has 57213 results
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Warwickshire County Council (25 004 229)
Statement Upheld Parking and other penalties 03-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse a disabled parking bay. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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West Sussex County Council (25 004 266)
Statement Closed after initial enquiries Domiciliary care 03-Nov-2025
Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.
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Maywood Healthcare Centre (25 004 266a)
Statement Closed after initial enquiries General practice 03-Nov-2025
Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.
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Saffronland Homes (25 004 266b)
Statement Closed after initial enquiries Care and treatment 03-Nov-2025
Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.
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West Sussex County Council (25 007 024)
Statement Closed after initial enquiries Transition from childrens services 03-Nov-2025
Summary: We will not investigate Mr X’s complaints about the Council’s decision to cease his daughter’s college placement and Education, Health and Care Plan and its communications and complaints handling. The substantive matters are appealable, or could have been appealed, to the SEND Tribunal. The other complaints do not warrant investigation because there is either not enough evidence of fault or injustice or there is no worthwhile outcome achievable.
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Kent County Council (25 007 051)
Statement Closed after initial enquiries Rights of way 03-Nov-2025
Summary: We will not exercise discretion to investigate this complaint about the Council removing stiles from a footpath on Mr X’s land. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Derbyshire County Council (25 007 125)
Statement Closed after initial enquiries Child protection 03-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision not to take safeguarding action in response to the complainant’s concerns about her son’s welfare. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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London Borough of Hillingdon (25 007 253)
Statement Closed after initial enquiries Looked after children 03-Nov-2025
Summary: We cannot investigate Miss X’s complaint about decisions made about her child’s care. This is because the Council has commenced court proceedings, which places the issues raised outside of our jurisdiction.
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West Northamptonshire Council (25 007 343)
Statement Closed after initial enquiries Alternative provision 03-Nov-2025
Summary: We will not investigate Mr F’s complaint about his dealings with a Council Officer in connection with his son’s return to school because it is too late.
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Essex County Council (25 007 381)
Statement Upheld Special educational needs 03-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.