Decision search
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London Borough of Redbridge (24 014 788)
Statement Upheld Homelessness 04-Aug-2025
Summary: Miss X complained that delays by the Council when it was dealing with her homelessness application led to her incurring court costs. There was fault by the Council. The Council has agreed to pay the courts costs to remedy the injustice caused by its delay.
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Bracknell Forest Council (24 002 890)
Statement Upheld Alternative provision 04-Aug-2025
Summary: The Council took too long to issue an Education, Health and Care Plan for Mrs X’s daughter following an annual review in February 2024. She also complained her daughter was not provided with a suitable education during the period she was unable to attend school from November 2023. We found no fault. We found there were faults with the Council’s handling of the school phase transfer review, record keeping and failure to consult with Mrs X’s preferred school. The Council agreed to apologise, make a payment to Mrs X and S and review progress on improving its practice.
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Bracknell Forest Council (24 005 661)
Statement Upheld Other 04-Aug-2025
Summary: Mrs X complained about the Council’s handling of her daughter, S’s, Education, Health and Care Plan, school attendance and communication with her about it. We found the Council has already taken appropriate action for its poor communication with Mrs X between November 2023 and January 2024. We found no other fault.
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Bolton Metropolitan Borough Council (24 006 779)
Statement Not upheld Homelessness 04-Aug-2025
Summary: Ms X complained the Council failed to take appropriate action when she and her partner presented as homeless in July 2023. We find no fault in the failure to provide interim accommodation in July 2023. The Council decided Ms X was not in priority need until more detailed information was provided in August which prompted it to change its view.
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Norfolk County Council (24 008 908)
Statement Upheld Safeguarding 04-Aug-2025
Summary: Mr X complained the Council failed to protect his late sister in-law, Ms Y, from financial abuse. There was no fault in the way the Council investigated Mr X’s concerns under its safeguarding procedures. However, the Council was at fault for not applying for deputyship to manage Ms Y’s finances when her capital reached the limit set out in the Council’s policy. This caused Mr X and his wife distress and uncertainty. The Council has already apologised to Mr X. It did not cause an injustice to Ms Y as there was no evidence the Council mismanaged her finances. In addition, the Council has amended its policy to prevent a recurrence of fault.
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Birmingham City Council (24 009 625)
Statement Upheld Allocations 04-Aug-2025
Summary: Mr B complained that the Council wrongly removed him from the housing register and failed to backdate his registration date when he rejoined. We find that the Council should not have removed Mr B from the housing register, delayed reviewing its decision and failed to properly consider information he provided about his homelessness. The Council’s actions caused Mr B significant distress and inconvenience and have left him with uncertainty about whether he would have successfully bid on housing if there had been no fault by the Council. The Council has agreed to apologise, make a payment to Mr B and backdate his registration date. It has also agreed to make service improvements.
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North Tyneside Metropolitan Borough Council (24 016 436)
Statement Upheld Other 04-Aug-2025
Summary: Mr X complained the Council failed to properly consider his complaint about Council commissioned care his mother, Mrs Y received, from Housing 21 and failed to provide an appropriate remedy after upholding the complaint. There was no fault in how the Council considered Mr X’s complaint, and the Care Provider had already provided an appropriate remedy for the injustice caused by fault in its actions relating to Mrs Y’s care.
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London Borough of Croydon (24 016 979)
Statement Closed after initial enquiries Council tax 04-Aug-2025
Summary: We will not investigate this complaint about the Council adding recovery costs to a council tax demand which Mr X says he did not receive. We have no jurisdiction to investigate complaints about matters which have been subject to court proceedings. There is insufficient evidence of fault in the Council’s billing process prior to the proceedings.
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Wirral Metropolitan Borough Council (24 017 019)
Statement Closed after initial enquiries Charging 04-Aug-2025
Summary: We will not investigate Mrs X’s complaint about delay in the Council notifying her of her mother’s care charge arrears. This is because the likely fault has not caused significant injustice.
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Devon County Council (24 017 842)
Statement Upheld Fostering 04-Aug-2025
Summary: Miss X complained the Council has wrongly asked her to repay money she received for providing care to a former foster child under a staying put arrangement. We found the Council’s failure to properly advise Miss X regarding the staying put arrangement, and in particular when the arrangement and the payments associated with this arrangement would end, is fault. As was the Council’s failure to identify that payments had continued for 10 months longer than they should have. This fault has led to a significant debt and caused Miss X significant distress and anxiety. The Council will apologise, write off the debt and make a payment to Miss X.