Decision search
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Torridge District Council (25 001 512)
Statement Closed after initial enquiries Homelessness 15-Jul-2025
Summary: We will not investigate this complaint about disrepair in a private rented property. This is because there is insufficient evidence of fault by the Council.
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London Borough of Enfield (25 001 728)
Statement Closed after initial enquiries Homelessness 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Mr X to ask the Council to review its decision under s.202 of the Housing Act 1996 Part 6.
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Norfolk County Council (25 001 813)
Statement Closed after initial enquiries Special educational needs 15-Jul-2025
Summary: We will not investigate Mr X’s complaint the Council delayed a decision for an Education Health and Care Plan. This is because there is not enough evidence of fault by the Council in the length of time it took. We will not investigate his complaint about how the Council communicated this decision as there is no significant injustice to Mr X. Finally, we will not investigate the Council’s decision not to issue an Education Health and Care Plan. This is because Mr X has a right of appeal about this and it would be reasonable to expect him to use it.
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Community Case Management Ltd (24 023 412)
Statement Closed after initial enquiries Domiciliary care 14-Jul-2025
Summary: We will not investigate Miss X’s complaint about the care provider’s handling of concerns she raised about one of her mother’s support workers and of restrictions that were placed on her by the care provider. This is because an investigation would not lead to any worthwhile outcomes.
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London Borough of Waltham Forest (25 004 576)
Statement Closed after initial enquiries Private housing 14-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports about gas safety in his private rented sector property. This is because there is insufficient evidence of fault to justify our involvement.
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Coventry City Council (24 010 723)
Statement Upheld Homelessness 14-Jul-2025
Summary: Mr X complained about the Council’s handling of his homelessness application. We found fault in how the Council dealt with the application that caused added avoidable distress and risk of harm to Mr X. The Council agreed to send Mr X a written apology and make a symbolic payment of £1,575 in recognition of the injustice caused by its fault.
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Statement Upheld Assessment and care plan 14-Jul-2025
Summary: Mrs C complained about the Council’s handling of Mr X’s care and support visits and arrangements. We found the Council at fault for failing to clearly communicate the purpose of its review, having some errors in its report, and lack of record keeping of steps taken to find Mr X a suitable placement. The Council will apologise and make payment to acknowledge the injustice its faults caused Mr X and Mrs C.
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Stoke-on-Trent City Council (24 012 535)
Statement Not upheld Other 14-Jul-2025
Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.
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NHS Staffordshire and Stoke-On-Trent ICB (24 012 535a)
Statement Not upheld Mental health services 14-Jul-2025
Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.
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Cheshire & Wirral Partnership NHS Foundation Trust (24 012 535b)
Statement Not upheld Mental health services 14-Jul-2025
Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.