Decision search
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Birmingham City Council (24 018 340)
Statement Closed after initial enquiries Allocations 25-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Haringey (24 018 643)
Statement Upheld Other 25-Feb-2025
Summary: Mrs Z complained about the Council’s failure to communicate with Miss Y as a manager of the agency providing care to Mr X and to keep to its commitments. We found fault with the Council for its unsatisfactory communication with Miss Y and for its failing to keep to its commitments. The Council’s fault caused injustice to Miss Y. The Council agreed to apologise to Miss Y and to refund the money paid by the care agency towards Mr X’s expenses.
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Coventry City Council (24 019 057)
Statement Closed after initial enquiries Council tax 25-Feb-2025
Summary: We will not investigate this complaint about Council tax as legal action has been commenced against the Council by the complainant.
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East Hertfordshire District Council (24 019 061)
Statement Closed after initial enquiries Councillor conduct and standards 25-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Basingstoke & Deane Borough Council (24 019 211)
Statement Closed after initial enquiries Refuse and recycling 25-Feb-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s waste collection service damaged her bin. This is because there is insufficient evidence of fault, and Mrs X’s claimed injustice is not significant enough to warrant an investigation.
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Derbyshire County Council (23 021 000)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mrs X complained about the way the Council has dealt with her son, Mr S’s, Education, Health and Care Plan and educational provision since November 2023 when his Plan was transferred. She said this caused her distress and negatively affected Mr S’s mental wellbeing. We found the Council was at fault for not following the statutory procedure during the two most recent annual reviews for Mr S. The Council agreed to apologise, pay Mr S for the education he lost and make service improvements.
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London Borough of Waltham Forest (24 002 897)
Statement Upheld Homelessness 24-Feb-2025
Summary: Mr X complained about failings and errors in the way the Council considered his homelessness application. We found the Council’s failings and delays in assessing Mr X’s homelessness application and in providing appropriate support and accommodation are fault. As were the delay and errors in the Council’s stage two response to Mr X’s complaint. These faults caused Mr X unnecessary uncertainty, distress and anxiety. They also delayed his right to request a review. The Council has agreed to apologise and make a payment to Mr X.
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London Borough of Merton (24 003 036)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Miss X complains the Council did not deal with her son’s education properly. The Council is at fault because it did not provide therapy sessions. The Council should apologise and pay Miss X £600.
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East Sussex County Council (24 003 412)
Statement Not upheld Charging 24-Feb-2025
Summary: We found no fault with the support provided to Mrs Y by a Council following her discharge from hospital. Nor did we find any fault with the information provided to Mrs Y’s family regarding charging arrangements for her care. We found fault with a Trust’s failure to refer Mrs Y for rehabilitation at the point of discharge. This delayed her access to therapy. The Trust will apologise and pay a financial remedy.
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East Sussex Healthcare NHS Trust (24 003 412a)
Statement Upheld Hospital acute services 24-Feb-2025
Summary: We found no fault with the support provided to Mrs Y by a Council following her discharge from hospital. Nor did we find any fault with the information provided to Mrs Y’s family regarding charging arrangements for her care. We found fault with a Trust’s failure to refer Mrs Y for rehabilitation at the point of discharge. This delayed her access to therapy. The Trust will apologise and pay a financial remedy.