Decision search
Your search has 53110 results
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Mersey Care NHS Foundation Trust (FT) (25 000 113a)
Statement Closed after initial enquiries Mental health services 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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NHS Cheshire and Merseyside ICB (25 000 113b)
Statement Closed after initial enquiries Mental health services 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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Norfolk County Council (25 000 229)
Statement Closed after initial enquiries Charging 28-Jul-2025
Summary: We will not investigate Mr X’s complaint about his mother Mrs Y’s domiciliary care, arranged by the Council. There is insufficient significant injustice to Mrs Y, Mr X or other family to warrant us investigating and investigation would not lead to a different outcome.
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Wigan Metropolitan Borough Council (25 000 319)
Statement Closed after initial enquiries Child protection 28-Jul-2025
Summary: We will not investigate this complaint about how the Council carried out a stage 2 investigation under the statutory children’s complaint procedure. This is mainly because there is insufficient evidence of fault and we could not add to the Council’s investigation.
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Rutland County Council (25 000 518)
Statement Closed after initial enquiries Assessment and care plan 28-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to fund Extra Care Housing in another council area. This is because there is not sufficient evidence of fault by the Council in making this decision.
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Statement Closed after initial enquiries Charging 28-Jul-2025
Summary: We will not investigate this complaint about the Council incorrectly calculating Disability Related Expenditures in its financial assessment. This is because there is insufficient evidence of fault.
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Canterbury City Council (25 001 078)
Statement Upheld Homelessness 28-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of a homelessness application. This is because the Council has accepted some fault in how they managed the application and has taken steps to address the issues. We would not be able to add to the Council’s investigation into the matter.
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Blackpool Borough Council (25 001 153)
Statement Closed after initial enquiries Health and safety 28-Jul-2025
Summary: We will not exercise discretion to investigate this complaint about noise nuisance, planning breaches and breaches of licensing restrictions from a neighbouring hotel premises. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Nottinghamshire County Council (25 001 183)
Statement Closed after initial enquiries Drainage 28-Jul-2025
Summary: We will not investigate this complaint about the Council’s publication of a report on flooding following a storm in Mr X’s area in 2024. The courts are better placed to consider whether the report was negligent in the way the data was reported.
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Statement Closed after initial enquiries Charging 28-Jul-2025
Summary: We will not investigate this complaint about how the Council assessed Miss X’s contribution to her care costs. It is unlikely we would find fault with how the Council had made its decision or that an investigation would achieve a different outcome. Miss X’s mother, Mrs Y, can also ask the Council for an appeal through its financial assessment policy.