Decision search
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Statement Not upheld Enforcement 30-Oct-2025
Summary: We have discontinued our investigation. The Council has acknowledged the impact of the unauthorised use of the site, offered a financial remedy and apology to Ms X, and confirmed its plans to relocate the operation within a reasonable timescale. We consider this represents a suitable remedy for the injustice caused, and further investigation is unlikely to lead to a significantly different outcome.
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Kent County Council (25 004 991)
Statement Upheld Charging 30-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s errors in billing for the late Ms Y’s care provision. An investigation would not lead to a different outcome than that offered by the Council.
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Slough Borough Council (25 005 176)
Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her child. There is not enough evidence of fault to warrant an investigation.
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Essex County Council (25 005 329)
Statement Upheld Special educational needs 30-Oct-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Mr X’s complaint about property damage. The court is best placed to consider claims about damage to property.
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Sandwell Metropolitan Borough Council (25 006 406)
Statement Closed after initial enquiries Assessment and care plan 30-Oct-2025
Summary: We will not investigate this complaint about failure to complete a Care Act assessment of adult social care needs. This does not cause enough injustice because the persons needs were already met by a nursing home placement, so it is unlikely the outcome would be any different. Any complaints about the standard of the privately arranged care would be a separate complaint to the care provider.
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London Borough of Waltham Forest (25 006 586)
Statement Closed after initial enquiries Council tax 30-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council could not trace his Council Tax payment. This is because it is unlikely we could add to the Council’s previous investigation.
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Statement Closed after initial enquiries Special educational needs 30-Oct-2025
Summary: We will not investigate this complaint that fault on the Council’s part caused the complainant’s son to lose the opportunity to take public examinations. Investigation would not add anything significant to the response the complainant has already received, or lead to a different outcome, and is not therefore warranted.
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London Borough of Haringey (25 007 652)
Statement Closed after initial enquiries Homelessness 30-Oct-2025
Summary: We will not investigate this late complaint about the Council’s decision in 2022 that Mr X was not in priority need. There is not a good reason for the delay in him complaining, and in any event it was reasonable for him to use his statutory review and appeal rights.
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London Borough of Islington (25 007 753)
Statement Closed after initial enquiries Allocations 30-Oct-2025
Summary: We will not investigate Mr X’s complaint the Council refused to award him and his family a higher priority banding and failed to consider their medical needs. This is because there is not enough evidence of fault by the Council to justify investigating.