Decision search
Your search has 53191 results
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London Borough of Croydon (24 017 857)
Statement Not upheld Assessment and care plan 30-Jun-2025
Summary: Ms X complained that the Council has not carried out its financial assessment for her father correctly. We found the Council is not at fault.
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Statement Closed after initial enquiries Other 30-Jun-2025
Summary: We will not investigate this complaint about the Council destroying Miss X’s documents because the Council have already investigated Miss X’s complaint and we cannot add to the Council’s investigation. Additionally, there is another body better placed to consider the data breach complaint.
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West Berkshire Council (25 005 988)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Derby City Council (25 006 385)
Statement Closed after initial enquiries Other 30-Jun-2025
Summary: We will not investigate Mr B’s complaint about the Council removing his possessions from a garage he leased from the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Agincare UK Limited (25 007 370)
Statement Not upheld Charging 30-Jun-2025
Summary: Mrs X complains about problems related to her husband Mr X’s discharge from hospital to residential care. We have not found fault with Dorset Council or Agincare UK Weymouth. Dorset County Hospital NHS Foundation Trust (the Trust) acted with fault in the way it managed Mr X’s hospital discharge and communicated with Mrs X. We recommended the Trust apologised to Mrs X and paid her £250 in recognition of the avoidable uncertainty and frustration caused by its fault. We also recommended the Trust shared an anonymised version of this decision with staff for learning. The Trust accepted our recommendations, so we have completed our investigation.
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Devon County Council (24 008 530)
Statement Upheld Assessment and care plan 29-Jun-2025
Summary: Mr X complained the Council has repeatedly failed to follow its policies and procedures which has resulted in a failure to safeguard his daughter, Miss Y. We found the delays in completing care needs assessments and in following up on Miss Y’s requests regarding how her needs were met is fault. As were the delays and failure to properly consider whether, and how the post adoption support service could support Miss Y. The delay in responding to Mr X’s complaint was also fault. These faults have caused Miss Y and Mr X frustration and uncertainty. The Council will apologise and make payments to Miss Y and Mr X and will review relevant processes.
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North Northamptonshire Council (24 010 308)
Statement Upheld Special educational needs 29-Jun-2025
Summary: Ms X complained that her child, Z, did not receive the support they needed from a key adult while in school, despite this being a requirement of their Education, Health and Care Plan. The Council failed to arrange this provision and Z missed out on key adult support over several terms. The Council also delayed reviewing and finalising Z’s Education, Health and Care Plans and delayed responding to Ms X’s complaints. In recognition of the injustice caused by these faults, the Council has agreed to apologise, pay Ms X £1,610 and carry out service improvements.
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Kent County Council (24 010 594)
Statement Upheld Special educational needs 29-Jun-2025
Summary: The Council was at fault as it delayed completing an education, health and care needs assessment and subsequently delayed issuing a final Education, Health and Care (EHC) Plan for Miss X’s child, Y. It delayed responding to Miss X’s complaints. Furthermore, the Council did not take any action in response to Y being on a reduced timetable at school. The Council has agreed to make a symbolic payment to Miss X and apologise to her for the distress and frustration the matter caused her. The Council will also make service improvements to prevent a recurrence of fault.
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North Northamptonshire Council (24 011 415)
Statement Upheld School transport 29-Jun-2025
Summary: Miss X complained that the Council acted unfairly when it decided not to award free school transport to her children. The Council was at fault. The Council did not carry out its assessment properly. The Council should apologise to Miss X and review its internal procedures.
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Braintree District Council (24 011 446)
Statement Upheld Allocations 29-Jun-2025
Summary: Mr X complained about the Council’s handling of his housing application. We found fault by the Council that caused Mr X added avoidable distress when he and his children found themselves living in accommodation not suited to their needs. The Council agreed to apologise to Mr X and make a symbolic payment of £500 in recognition of the injustice caused by its fault.