Decision search
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London Borough of Barnet (24 013 315)
Statement Upheld Other 21-Apr-2025
Summary: Miss X complained about a lack of social care support for her disabled child, Y. The Council failed to investigate Miss X’s complaint under the statutory children’s complaints procedure. The Council has now started an investigation under the statutory procedure. It agreed to apologise to Miss X and pay her £100 to acknowledge the frustration and time and trouble caused to her.
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Hertfordshire County Council (24 013 472)
Statement Not upheld Special educational needs 21-Apr-2025
Summary: Mr X complained the Council failed to provide suitable education for his child, Z, when Z missed significant amounts of education over several years. We have not investigated this complaint. This is because most of the complaint is late and because investigating the other part would not lead to a worthwhile outcome, nor the outcome Mr X is seeking.
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Manchester City Council (24 014 014)
Statement Not upheld School admissions 21-Apr-2025
Summary: Mrs X complained that the Council failed to follow procedures when it rejected her school admissions appeal against the decision to place her child (Y) in a school closer to their home. The Council considered Mrs X’s application and appeal in line with the relevant law and policies without fault.
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Coventry City Council (24 014 365)
Statement Upheld Refuse and recycling 21-Apr-2025
Summary: Miss X complains the Council delayed in providing her a replacement refuse bin and failed to respond to her complaint. We find fault with the Council for delay and have recommended a symbolic payment for the frustration and distress caused.
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St Helens Metropolitan Borough Council (24 014 815)
Statement Not upheld Other 21-Apr-2025
Summary: Miss J complained the Council has lost the deeds to her late father’s house, making it difficult to sell and possibly reducing its value. We have decided to discontinue this investigation. This is because we cannot practically investigate the loss of the deeds, and claims for significant financial loss should be made to the courts.
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London Borough of Redbridge (24 015 955)
Statement Not upheld Child protection 21-Apr-2025
Summary: Mr X complained that the Council mishandled a child protection investigation. We will discontinue our investigation. This is because the Council has not yet fully responded to his complaint.
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Slough Borough Council (24 017 003)
Statement Closed after initial enquiries Other 21-Apr-2025
Summary: We will not investigate this complaint about the Council’s response to Miss X’s reports of a housing hazard. The Council investigated her concerns and decided it did not need to act. Therefore, any further investigation by us is unlikely to achieve a different outcome.
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London Borough of Ealing (24 017 835)
Statement Closed after initial enquiries Transport 21-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. There is insufficient evidence of fault to warrant an investigation.
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Solihull Metropolitan Borough Council (24 018 101)
Statement Closed after initial enquiries Homelessness 21-Apr-2025
Summary: We will not investigate Miss X’s complaints about the suitability of her temporary accommodation and about the delay in providing her with long term accommodation. This is because Miss X has a right of appeal and because we are not likely to find fault.
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London Borough of Hounslow (23 018 575)
Statement Closed after initial enquiries Private housing 21-Apr-2025
Summary: We cannot investigate this complaint about a Council decision to issue an Emergency Prohibition Order for Ms X’s property. The matter has already been considered by a tribunal.