Decision search
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Darlington Borough Council (25 000 089)
Statement Closed after initial enquiries Parking and other penalties 07-May-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as it could have been appealed via the Traffic Penalty Tribunal.
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Bristol City Council (25 000 218)
Statement Closed after initial enquiries Parking and other penalties 07-May-2025
Summary: We cannot investigate this complaint about Penalty Charge Notices because the complainant appealed to the tribunal.
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Royal Borough of Windsor and Maidenhead Council (25 000 396)
Statement Closed after initial enquiries Highway repair and maintenance 07-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to carry out Mrs X’s service request, relating to road markings. Any injustice the Council’s actions has caused her, is not a significant personal injustice and we cannot achieve the outcome she is looking for.
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Dudley Metropolitan Borough Council (25 001 975)
Statement Closed after initial enquiries Other 07-May-2025
Summary: We cannot investigate this complaint about the Council failing to replace a damaged fence at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Gloucestershire County Council (25 002 052)
Statement Closed after initial enquiries Highway repair and maintenance 07-May-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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London Borough of Tower Hamlets (24 004 562)
Statement Upheld Homelessness 06-May-2025
Summary: The Council was at fault for delays dealing with Mr X’s homelessness application. Its failure to give Mr X accurate information meant he missed out on accommodation. As a result, he and his family have been living separately among friends and family for over a year. To remedy this injustice, the Council has agreed to apologise, provide accommodation and make payments to Mr X.
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Wokingham Borough Council (24 013 118)
Statement Upheld Special educational needs 06-May-2025
Summary: Ms X complained the Council failed to provide support to her son when he could not attend school due to mental health needs causing distress and lost educational opportunities. Ms X also complained the Council issued an Education Health and Care Plan for her son and failed to include an Education Other than at School package it agreed. The Council’s offer is a suitable remedy to Ms X for missed provision and she has appealed to the SEND Tribunal, so we have ended our investigation into the complaint.
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Birmingham City Council (24 013 621)
Statement Upheld Refuse and recycling 06-May-2025
Summary: Mr X complained the Council has repeated failed to collect the recycling from his street over a prolonged period. This has led to a build-up of waste in the street which is unsightly and smelly. We found the Council’s repeated failure to collect Mr X’s recycling over a sustained period is fault. This fault has caused Mr X an injustice. The Council will apologise and make a payment to Mr X to remedy this injustice.
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London Borough of Redbridge (24 014 806)
Statement Upheld Special educational needs 06-May-2025
Summary: Mrs X complained the Council failed to ensure her child (Y) received the specialist provision set out in their Education Health and Care (EHC) Plan. The Council failed to ensure Speech and Language Therapy (SALT) was in place between December 2023 until February 2025. This caused Mrs X distress, frustration and uncertainty and meant Y’s needs went unmet for longer than necessary. The Council has agreed to apologise and make a payment to recognise this.
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London Borough of Enfield (24 017 056)
Statement Closed after initial enquiries Child protection 06-May-2025
Summary: We will not investigate this complaint about the Council’s decision to put Mr X’s children on Child in Need plans and a Child Protection Plan. This is because there is not enough evidence of fault by the Council in its decision making process, and investigation would not achieve a different outcome.