Decision search
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Birmingham City Council (24 014 604)
Statement Not upheld Enforcement 15-Jun-2025
Summary: Mr X complained the Council failed to take planning enforcement action about a neighbour’s air-conditioning unit. He said it is an eye sore and affects his property’s amenity. We do not find the Council at fault.
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Cambridge City Council (24 016 034)
Statement Upheld Planning applications 15-Jun-2025
Summary: Mr X complained the Council failed to properly consider a neighbour’s planning application which affected a conservation area. We found there was fault in the case officer’s report and in the consideration of a later Certificate of Lawfulness application. However, we found this did not lead to any injustice.
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Park Homes (UK) Limited (24 000 140)
Statement Upheld Charging 15-Jun-2025
Summary: Mr X complained that the care provider failed to respond to his requests to settle his late father’s account. The care provider has now resolved the payments. I find the care provider took too long to respond to Mr X’s reasonable requests. It should apologise to him, offer a sum which recognises the time, trouble and frustration he was caused by its delay, review its complaint processes and its adherence to the guidance on fee notification.
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Birmingham City Council (24 002 649)
Statement Upheld Disabled facilities grants 15-Jun-2025
Summary: Mr X complained about delays in the Council completing adaptations to his home following an Occupational Therapy assessment in January 2023. Mr X said this caused him significant distress and he suffered physically. There was fault in the way the Council delayed completing the work to Mr X’s home, did not communicate with Mr X and its poor complaint handling. This frustrated and distressed Mr X, he has lived in an unsuitable home since January 2024, and he was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.
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Oxfordshire County Council (24 003 250)
Statement Upheld Special educational needs 15-Jun-2025
Summary: Mrs X complains the Council failed to provide a suitable education for her son and failed to provide Speech and Language and Occupational Therapy provision set out in his Education Health and Care Plan. We found there was fault by the Council and missing provision over a prolonged period. We recommended an apology and an appropriate payment to recognise the injustice caused.
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Birmingham City Council (24 003 718)
Statement Closed after initial enquiries Council tax support 15-Jun-2025
Summary: We will not investigate this complaint about the Council’s council tax reduction decisions in 2021. This is because the complaint is late, and Mr B could have appealed to the Valuation Tribunal.
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Herefordshire Council (24 020 594)
Statement Closed after initial enquiries Council tax 15-Jun-2025
Summary: We will not investigate this complaint about the Council's management of Mr X’s council tax account as it is unlikely we will find that Mr X was caused a significant injustice from any Council fault.
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Statement Closed after initial enquiries Other 15-Jun-2025
Summary: We will not investigate this complaint about the Council’s actions in relation to Mr X’s social care, and events in his accommodation. There is insufficient evidence of fault in the Care Provider’s actions during three individual incidents Mr X complained about in 2024. Mr X has not yet complained to the Council about its actions from 2024 onwards and we cannot investigate those matters until the Council has had the opportunity to investigate and respond. Complaints about the Council’s earlier actions are late.
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London Borough of Enfield (24 021 646)
Statement Closed after initial enquiries Parking and other penalties 15-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to introduce parking restrictions on Mr X’s road. This is because there is not enough evidence of fault for us to challenge the Council’s decision and had Mr X wanted to do so, it would have been reasonable for him to challenge the validity of the parking restrictions at court.
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London Borough of Haringey (24 021 676)
Statement Closed after initial enquiries Assessment and care plan 15-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council refusing to arrange care and support for her mother at home to facilitate a discharge from hospital and about failing to complete a continuing healthcare checklist. This is because there are no worthwhile outcomes achievable.