Decision search
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Shropshire Council (25 007 539)
Statement Closed after initial enquiries Council tax 18-Aug-2025
Summary: We will not investigate Mr X’s complaint the Council pursued him for overdue council tax and not another person who is jointly liable. This is because Mr X has the right of appeal to the Valuations Tribunal and because there is insufficient evidence of fault.
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Lincolnshire County Council (25 002 418)
Statement Closed after initial enquiries Domiciliary care 18-Aug-2025
Summary: We will not investigate this complaint about the care provided to Ms Z up to the end of 2022. The complaint is late and I can see no good reason to exercise my discretion and investigate now.
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South Kesteven District Council (24 010 719)
Report Upheld Homelessness 18-Aug-2025
Summary: Mr X complained about the lack of support and accommodation the Council provided after he became homeless in 2024. He says this caused him significant stress while he was street homeless and made his health conditions worse.
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North Northamptonshire Council (24 014 467)
Statement Closed after initial enquiries Antisocial behaviour 18-Aug-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s handling of anti-social behaviour and noise complaints. It is too late for us to investigate some of the period complained of. There is not enough evidence of fault in the Council’s handling to justify us investigating the remaining period. We also cannot achieve the outcome the complainants want.
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London Borough of Enfield (24 015 713)
Statement Upheld Enforcement 18-Aug-2025
Summary: Miss X complained the Council failed to properly investigate her complaints about breaches of planning conditions near her home. The Council accepted it had not properly investigated Miss X’s concerns or communicated with her. The Council then failed to carry out further action it said it would. These failures caused Miss X avoidable frustration, time and trouble, and some additional cost. The Council agreed to properly investigate Miss X’s concerns, apologise and pay her a financial remedy.
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Essex County Council (24 017 543)
Statement Upheld Special educational needs 18-Aug-2025
Summary: Ms X complained the Council failed to complete her child Y’s Education, Health and Care (EHC) needs assessment within statutory timeframes. The Council was at fault. It delayed issuing a final Education, Health and Care Plan by 52 weeks, caused by a delay in obtaining Educational Psychology (EP) advice. It also failed to keep oversight of Y’s part time alternative provision arrangements. The Council agreed to apologise to Ms X and make a payment to acknowledge the impact on Y’s education and the distress and uncertainty to Ms X.
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London Borough of Hillingdon (24 017 926)
Statement Not upheld Charging 18-Aug-2025
Summary: Mrs S complained that her sister received an invoice for care charges which were sometimes above the weekly amount they were told would be owed. There was no fault by the Council. Miss X self funded her care and the Council told her that if the carers billed for increased charges, these would be passed on. The charges were also reduced when the weekly care was reduced.
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Leicester City Council (24 019 590)
Statement Closed after initial enquiries Refuse and recycling 18-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to issue the complainant with a larger bin. This is because there is insufficient evidence of fault by the Council.
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Stoke-on-Trent City Council (24 021 107)
Statement Closed after initial enquiries Enforcement 18-Aug-2025
Summary: We will not investigate this complaint about the Council granting planning permission for a residential development which the complainant says causes flooding on her property. It is unlikely we would find fault in the way the Council considered drainage issues during the planning application process, and we could not achieve a worthwhile outcome for the complainant.
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London Borough of Sutton (24 021 580)
Statement Not upheld Planning applications 18-Aug-2025
Summary: X complained about the Council’s decision to grant planning permission for a new house to be built next to their home. We have not seen enough evidence of fault in the decision-making process to justify further investigation. Also, we cannot achieve the outcome the complainant is seeking.