Decision search
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Wirral Metropolitan Borough Council (23 018 715)
Statement Upheld Assessment and care plan 07-Jan-2025
Summary: There was fault by the Council because it delayed carrying out an annual review of Mr K’s care. The Council has agreed our remedies for the injustice. There is no evidence of unremedied injustice about Mr K’s long term plan, and about carers support for Mrs K.
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London Borough of Hounslow (24 004 688)
Statement Upheld Leisure and culture 07-Jan-2025
Summary: Mr Z complained the Council failed to follow its own policies and failed to deal with anti-social behaviour by another allotment tenant. While the Council has now taken action, it has not been able to evidence that it considered terminating a tenancy after a serious incident at the site or that it properly informed Mr Z about the community trigger process.
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London Borough of Islington (24 004 966)
Statement Upheld Housing benefit and council tax benefit 07-Jan-2025
Summary: There was fault by the Council. The Council delayed sending a Housing Benefit appeal to the tribunal. The Council remedied the complaint before it was considered by the Ombudsman by making a payment, apologising and forwarding the appeal to the tribunal. I find no fault in the Council’s consideration of Reasonable Adjustments but Mr X can take the matter to court if he considers they do not comply with the Equality Act 2010.
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London Borough of Ealing (24 005 323)
Statement Closed after initial enquiries Council tax 07-Jan-2025
Summary: We will not investigate this complaint about the Council’s failure to consider requests about council tax payments and arrears. We cannot investigate complaints about matters which have been subject to court proceedings. There is insufficient evidence of fault in the Council’s handling of Mr X’s requests for a payment arrangement.
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St John's Catholic Comprehensive (24 005 985)
Statement Not upheld School admissions 07-Jan-2025
Summary: Mrs X complained the independent appeal panel did not properly consider her appeal of the school’s decision not to offer her child a place. There was no fault in how the panel considered the appeal.
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Harborough District Council (24 006 188)
Statement Not upheld Enforcement 07-Jan-2025
Summary: Mr X complains the Council has not dealt properly with a planning enforcement issue. Mr X has a right of appeal to the Planning Inspector and has reached an agreement with the Council. I have therefore discontinued my investigation.
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Eastleigh Borough Council (24 002 532)
Statement Not upheld Allocations 07-Jan-2025
Summary: Mr X complains the Council was at fault in the way it dealt with his housing register application and awarded him priority banding causing distress and uncertainty. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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Halton Borough Council (24 003 049)
Statement Upheld Parking and other penalties 07-Jan-2025
Summary: Mrs X complained about the way the Council dealt with her request for a dropped kerb. We found the Council’s delays and errors in considering Mrs X’s request for a second dropped kerb are fault. There was also fault in the way the Council responded to Mrs X’s complaint. These faults have caused Mrs X an injustice.
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Oxfordshire County Council (24 003 543)
Statement Closed after initial enquiries Highway adoption 07-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to parking issues on private land because we cannot achieve the outcome Ms X is seeking.
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Orchard Carehomes Limited (24 004 209)
Statement Closed after initial enquiries Residential care 07-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Care Provider not paying him fully for the value of his wife Mrs X’s property lost during her stay at their care home, or how it dealt with his complaint. It is unlikely investigation would lead to a different outcome. There is not enough evidence of fault in how Care Provider applied the residence contract terms to warrant an investigation. We do not investigate providers’ complaint-handling where we are not investigating the matters which gave rise to the complaint.