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  • Essex County Council (24 018 249)

    Statement Upheld Special educational needs 12-Mar-2025

    Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

  • Birmingham City Council (24 018 581)

    Statement Closed after initial enquiries Parking and other penalties 12-Mar-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s escalation and pursuit of payment for a penalty charge notice. This is because there is not enough evidence of fault and Mr X has an alternative remedy to a court which it would be reasonable for him to use.

  • Blaby District Council (24 018 761)

    Statement Closed after initial enquiries Planning applications 12-Mar-2025

    Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault by the Council.

  • North Devon District Council (24 018 931)

    Statement Closed after initial enquiries Council tax 12-Mar-2025

    Summary: We will not investigate this complaint about Council tax payments because there is no evidence of fault by the Council and there is a right of appeal to a Valuation Tribunal.

  • London Borough of Hackney (24 019 069)

    Statement Closed after initial enquiries Other 12-Mar-2025

    Summary: We will not investigate this complaint about how the Council has dealt with a subject access request. This is because the Information Commissioner is better placed to consider the matter.

  • Colchester City Council (24 019 077)

    Statement Closed after initial enquiries Leisure and culture 12-Mar-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s provision of swimming lessons. This is because there is insufficient evidence of fault for part of the complaint, and an investigation into the remainder is unlikely to achieve any additional outcome.

  • Swindon Borough Council (24 019 380)

    Statement Closed after initial enquiries Drainage 12-Mar-2025

    Summary: We will not investigate this complaint about drainage because there is another body better placed to consider the issue.

  • Herefordshire Council (24 017 237)

    Statement Closed after initial enquiries Planning applications 12-Mar-2025

    Summary: We will not investigate Ms X’s complaint about a decision to approve a planning application for development near her property. There is insufficient evidence of fault to warrant an investigation.

  • London Borough of Hounslow (24 017 636)

    Statement Closed after initial enquiries Special educational needs 12-Mar-2025

    Summary: We cannot investigate Mrs X’s complaints about how the Council conducted a review of her child’s Education, Health and Care (EHC) Plan or about the Council’s conduct during a Tribunal. This is because Mrs X appealed to the SEND Tribunal about the content of the EHC Plan, and the law says we cannot investigate matters closely related to, or considered by, a Tribunal.

  • Thurrock Council (24 017 741)

    Statement Closed after initial enquiries Special educational needs 12-Mar-2025

    Summary: We will not investigate this complaint that the Council has failed to make an appropriate specialist school place available for the complainant’s son. This is because she may use her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) against the school named in her son’s Education Health and Care plan and it would be reasonable for her to do so.

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