Decision search
Your search has 52967 results
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St Helens Metropolitan Borough Council (24 001 806)
Statement Upheld Special educational needs 23-Dec-2024
Summary: Mr X complained the Council delayed finalising his child’s education, health and care plan and it provided him with misleading information. The Council acknowledges it is at fault, the delay frustrated his appeal rights and caused avoidable distress. The Council has agreed to provide Mr X a payment to reflect the avoidable distress caused.
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Cheshire East Council (24 010 724)
Statement Closed after initial enquiries Homelessness 23-Dec-2024
Summary: We will not investigate Ms X’s complaint about the Council’s initial refusal of her request for a transfer, which was reversed at the review stage.
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Essex County Council (24 011 172)
Statement Upheld Special educational needs 23-Dec-2024
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by apologising and offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Birmingham City Council (24 011 351)
Statement Closed after initial enquiries Direct payments 23-Dec-2024
Summary: We will not investigate Ms X’s complaint about the decision from the Council to withdraw her direct payments. This is because there is insufficient evidence of fault.
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Wirral Metropolitan Borough Council (24 011 576)
Statement Closed after initial enquiries Safeguarding 23-Dec-2024
Summary: We will not investigate Mr X’s complaint about how the Council removed his relative from his care and investigated under its safeguarding procedures. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find evidence of fault, and we cannot achieve the outcomes requested.
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South Cambridgeshire District Council (24 010 804)
Statement Closed after initial enquiries Disabled facilities grants 23-Dec-2024
Summary: We will not investigate Mr X’s complaint about a disabled facilities grant or the Council’s decision not to waive a local land charge. This is because there is insufficient evidence of fault to justify our involvement.
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East Lindsey District Council (24 011 671)
Statement Closed after initial enquiries Allocations 23-Dec-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Tonbridge and Malling Borough Council (24 012 443)
Statement Closed after initial enquiries Other 23-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council’s recovery of business rates or court action. We cannot investigate a complaint about the start of court action or what happened at court.
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London Borough of Hillingdon (24 015 278)
Statement Closed after initial enquiries Other 23-Dec-2024
Summary: We will not investigate Mr X’s complaint about being issued a Fixed Penalty Notice for littering. This is because Mr X can raise a defence against the issuing of the notice in court.
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Derbyshire County Council (24 016 093)
Statement Closed after initial enquiries Child protection 23-Dec-2024
Summary: We will not investigate this complaint about the contents of an assessment. This is because we could not add to the investigation carried out by the Council and because an investigation would not lead to a different outcome.