Decision search
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London Borough of Croydon (24 023 184)
Statement Upheld Homelessness 12-Dec-2025
Summary: We found fault with the Council in how it handled Mr X’s homelessness and housing applications. This caused him uncertainty and hardship. The Council agreed to apologise and review his housing application to remedy the distress it caused.
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Statement Upheld Alternative provision 12-Dec-2025
Summary: We found fault with the Council for failing to keep Mrs X’s child’s access to education under suitable review from March 2025 to the end of the academic year. The Council agreed to reconsider its Section 19 duty to arrange alternative provision of education for Mrs X’s child considering up-to-date information, apologise to Mrs X and pay her £400 for her child’s potential lost opportunity and her uncertainty caused by the Council’s fault.
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Plymouth City Council (25 000 274)
Statement Upheld Special educational needs 12-Dec-2025
Summary: Mrs Y complains about delays in finalising and issuing her child’s Education, Health and Care Plan. She says her child missed important provision and the Council did not arrange any alternative provision during the period of delay. Some parts of the complaint are outside of our jurisdiction because Mrs Y appealed to the Tribunal. There are also matters which are closely connected with the appeal. For the parts of the complaint within our jurisdiction, the Council has agreed to make a symbolic payment of £600 and will share a copy of its service improvement plan.
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Basildon Borough Council (25 000 506)
Statement Upheld Homelessness 12-Dec-2025
Summary: The Council was at fault for failing to house Miss X in suitable accommodation after she became homeless. It later moved Miss X but failed to properly consider if that new accommodation was suitable for her and delayed carrying out a review of one of its decisions. The Council’s faults caused Miss X distress, uncertainty and frustration. To remedy her injustice, the Council will apologise and make a symbolic payment. It will also consider what steps it should take to prevent delays in carrying out homelessness reviews in future.
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Kent County Council (25 002 402)
Statement Not upheld School admissions 12-Dec-2025
Summary: There was no fault in how the Council considered a request for reasonable adjustments for Mr X’s child when they sat the grammar test exam. There was also no fault in how the independent appeal panel considered Mr X’s appeal of the decision not to award his child a school place.
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Plymouth City Council (25 002 447)
Statement Upheld Special educational needs 12-Dec-2025
Summary: Mrs X complained the Council delayed completing an annual review, failed to ensure her son received full-time education and failed to respond to her communications and complaint. The Council delayed completing the annual review, failed to consider the level of education available to Mrs X’s son, delayed responding to her complaint and failed to address the concerns she raised. That caused Mrs X distress, delayed her appeal rights and caused her some uncertainty. An apology, payment to Mrs X and guidance to officers is satisfactory remedy.
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Statement Upheld Residential care 12-Dec-2025
Summary: The Care Provider was at fault for not maintaining Y’s personal hygiene and for delaying its response to Mr X’s concerns about the matter. The Care Provider further failed to keep adequate records about the issue. It also failed to record how it assessed Y’s capacity when obtaining consent to use Y’s photograph for promotional purposes. The Care Provider agreed to apologise to Y to acknowledge the injustice these faults caused. It agreed to also carry out service improvements to improve its record keeping. There was no fault in the Care Provider’s accounting system or how it invoiced Y’s care fees.
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Surrey County Council (25 003 726)
Statement Not upheld Alternative provision 12-Dec-2025
Summary: Ms X complained the Council failed to provide her child with suitable, alternative education when her child was out of school for two years. In recognition of the injustice caused, the Council has paid Ms X a symbolic financial remedy and there are already service improvements underway at this Council. We therefore decided to discontinue this investigation, as further investigation would not lead to a worthwhile or different outcome.
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Surrey County Council (25 004 841)
Statement Upheld Special educational needs 12-Dec-2025
Summary: Mrs X complained the Council failed to provide her child with the Occupational Therapy provision specified in their Education, Health and Care Plan. We find the Council at fault, causing a loss of provision. The Council has apologised and offered a suitable payment to Mrs X, which is a satisfactory remedy for the injustice caused.
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London Fire Commissioner (25 005 008)
Statement Not upheld Other 12-Dec-2025
Summary: There was no fault in the way London Fire Brigade considered evidence submitted by the complainant, that the fire risk assessment for his building was flawed, or in its decision no further action was required. We have therefore completed our investigation.