Decision search
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East Sussex County Council (25 000 728)
Statement Upheld Special educational needs 15-Dec-2025
Summary: Ms X complained the Council failed to deliver the content of her child’s Education Health and Care Plan; delayed reviewing this plan and failed to provide alternative education provision when her child was too unwell to attend school from September 2023. There was delay in completing two annual reviews and the Council accepts it did not do enough to ensure Ms X’s child was receiving suitable education. A financial remedy to acknowledge the loss of education and distress is agreed.
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Brighton & Hove City Council (25 001 278)
Statement Upheld Alternative provision 15-Dec-2025
Summary: We found fault on Mrs Y’s complaint against the Council about it failing to ensure her daughter, who has an Education, Health and Care plan, received provision and suitable full-time education when she was not at school. There were periods when provision was not in place. The Council agreed to send a written apology for the injustice the failures caused, pay £900 for lost provision, and review why delays and failures happened so they cannot be repeated.
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London Borough of Brent (25 001 467)
Statement Upheld Homelessness 15-Dec-2025
Summary: Mr X complained about the Council’s response to his reports about the unsuitability of his temporary accommodation. We have found fault by the Council, causing injustice, in failing to: properly consider whether Property A was suitable accommodation; notify Mr X of his right to request a review; respond to complaints about disrepair and suitability; and its delay completing the review. The Council has agreed to remedy this injustice by: apologising to Mr X; making a payment to recognise the impact of living in unsuitable accommodation; providing an update on its action to move Mr X to suitable accommodation; and making service improvements.
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Shropshire Council (25 001 795)
Statement Closed after initial enquiries Trees 15-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of trees it owns next to his property and it deciding it will not allow him to pollard them. There is not enough evidence of fault, nor sufficient significant personal injustice caused to Mr X by the matters complained of, to warrant us investigating. We also cannot achieve the complaint outcome he seeks.
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Derbyshire County Council (25 002 726)
Statement Upheld Special educational needs 15-Dec-2025
Summary: Miss X complained the Council delayed finalising her son’s Education, Health and Care plan and did not respond to her complaint. We have found the Council was at fault. It caused a delay of nearly a year by not finalising her son’s plan and took ten months to respond to her complaint. This meant her son missed out on some support he needed. Miss X herself also experienced inconvenience and distress due to the delays in handling her complaint. The Council has agreed to take action to address their injustice.
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Nottinghamshire County Council (25 003 787)
Statement Not upheld School transport 15-Dec-2025
Summary: There was no fault in the Council’s decision to decline to reimburse Ms X for taxi journeys out of its school transport budget. It was entitled to ask Ms X to first provide evidence about the taxi service that was used.
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Birmingham City Council (25 005 810)
Statement Closed after initial enquiries Other 15-Dec-2025
Summary: We will not investigate this complaint about the Council’s actions relating to a fixed penalty notice. This is because it is unlikely we would find fault and there is no worthwhile outcome achievable.
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Dover District Council (25 010 130)
Statement Closed after initial enquiries Allocations 15-Dec-2025
Summary: We will not investigate this complaint about the priority given to a housing application. This is because there is not enough evidence of fault to warrant an investigation.
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Derby City Council (25 010 143)
Statement Closed after initial enquiries Special educational needs 15-Dec-2025
Summary: We cannot investigate Miss X’s complaint about either the provision or the placement set out in her child’s Education, Health, and Care Plan. Miss X has appealed to the Tribunal about this matter and therefore the law says we cannot investigate. Additionally, we will not investigate Miss X’s complaint about delays in the Education, Health and Care Plan review process. The Council have provided an appropriate remedy for the injustice caused and there are no wider public interest issues to justify our investigation.
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Bassetlaw District Council (25 010 185)
Statement Closed after initial enquiries Other 15-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision to approve planning application for a site behind the complainant’s home, or its decision not to take enforcement action against a breach of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.