Decision search
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Brighton & Hove City Council (25 003 522)
Statement Closed after initial enquiries Other 18-Dec-2025
Summary: Ms C complains the Council and Trust failed to provide suitable care and safeguard her mother, Mrs D. Ms C complains the Care Provider inappropriately gave notice following safeguarding concerns and Mrs D was forced to move. We will not investigate this complaint as there is not enough evidence of fault or injustice and there is no worthwhile outcome achievable by an investigation.
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Sussex Partnership NHS Foundation Trust (25 003 522a)
Statement Closed after initial enquiries Mental health services 18-Dec-2025
Summary: Ms C complains the Council and Trust failed to provide suitable care and safeguard her mother, Mrs D. Ms C complains the Care Provider inappropriately gave notice following safeguarding concerns and Mrs D was forced to move. We will not investigate this complaint as there is not enough evidence of fault or injustice and there is no worthwhile outcome achievable by an investigation.
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Mid Sussex District Council (25 008 487)
Statement Closed after initial enquiries Other 18-Dec-2025
Summary: We will not investigate Mr X’s complaint about how the Council took enforcement action against him. This is because there is not enough evidence of fault to justify an investigation.
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Bracknell Forest Council (25 008 901)
Statement Closed after initial enquiries Disabled facilities grants 18-Dec-2025
Summary: We will not investigate this complaint the Council refused a relocation grant. There is not enough evidence of fault in how it reached its decision to justify our involvement.
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London Borough of Islington (25 008 979)
Statement Closed after initial enquiries Antisocial behaviour 18-Dec-2025
Summary: We cannot investigate Miss X’s complaint the Council failed to repair structural damage to her property; or that it mismanaged her son’s benefits. Both these complaints are outside our jurisdiction. We will not investigate her complaint about her neighbour’s use of CCTV, that is because the Information Commissioner’s Office is best placed to consider the matter.
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Leicestershire County Council (25 009 052)
Statement Closed after initial enquiries Adoption 18-Dec-2025
Summary: We cannot investigate this complaint about the conduct of the Council’s social workers and information they provided in court. The law prevents us from investigating matters that have been subject to court proceedings.
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Lancashire County Council (25 009 158)
Statement Upheld Special educational needs 18-Dec-2025
Summary: We cannot investigate a complaint about the school named in an Education Health and Care Plan. Miss X has appealed to the SEND Tribunal about this and therefore the law says we cannot investigate. Additionally, we will not investigate Miss X’s complaint about delays in the annual review of the Education Health and Care Plan. The Council upheld the complaint, apologised and there are no wider public interest issues to justify our investigation.
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Luton Borough Council (25 009 514)
Statement Closed after initial enquiries Looked after children 18-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his child. We have already considered some of the concerns Mr X has raised. The remaining issues could reasonably be mentioned as part of ongoing legal proceedings on a closely related matter.
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London Borough of Lambeth (25 009 916)
Statement Closed after initial enquiries Homelessness 18-Dec-2025
Summary: We will not investigate this complaint about advice given by the Council about the procedure for making a private rental deposit payment to a landlord. There is insufficient evidence of fault which would warrant an investigation.
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East Hampshire District Council (25 010 303)
Statement Closed after initial enquiries Other 18-Dec-2025
Summary: We will not investigate this complaint about the way the Council considered and granted a prior approval application. We have not seen enough evidence of fault to justify an investigation. Also, we do not consider Mr X has suffered a significant personal injustice because his neighbour was not told about the application. Finally we cannot require the Council to withdraw its approval or discipline officers.