Decision search
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Ashford Borough Council (24 002 558)
Statement Closed after initial enquiries Parking and other penalties 16-Sep-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a dropped kerb. This is because there is no sign of fault by the Council.
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London Borough of Southwark (24 002 733)
Statement Closed after initial enquiries Other 16-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council not referring his case to the National Referral Mechanism. It is unlikely we would find this caused him any significant injustice.
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Warrington Council (24 003 000)
Statement Closed after initial enquiries Child protection 16-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of child protection concerns. The Council has already apologised for an error it made and offered to record Mr X’s views on its records. We cannot achieve anything further and cannot give Mr X the outcome he wants.
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Gateshead Metropolitan Borough Council (24 003 769)
Statement Closed after initial enquiries Planning applications 16-Sep-2024
Summary: We will not investigate this complaint about the Council’s actions on the status of an access road which runs behind the complainant’s home. We have seen no reason to investigate the parts of the complaint which are late. We cannot investigate information or statements made in connection with court action. And it is reasonable to expect the complainant to approach the Information Commissioner if he believes the Council is withholding information which he is entitled to receive.
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Tameside Metropolitan Borough Council (24 004 339)
Statement Closed after initial enquiries Looked after children 16-Sep-2024
Summary: We will not investigate this complaint about the way the Council has dealt with Mrs X’s grandchildren since they have been placed in care. We could not add to the Council’s response or make a different finding of the kind Mrs X wants.
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Essex County Council (24 005 983)
Statement Closed after initial enquiries Highway repair and maintenance 16-Sep-2024
Summary: We will not investigate this complaint about how the Council handled Mr X’s points about allegedly unlawful speed limit signage. The underlying points about the legality of the signs and whether Mr X was at fault are for the courts. It would therefore be a disproportionate use of our resources to investigate the Council’s dealings with Mr X on the matter.
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London Borough of Tower Hamlets (23 013 310)
Report Upheld Assessment and care plan 16-Sep-2024
Summary: Mr X, a person with disabilities and complex needs, complained about the Council’s response when he became homeless. The Council’s housing team delayed helping him when he was being evicted from private rented accommodation. It then provided him with unsuitable interim accommodation, and at times left him with no accommodation. The Council’s adult social care (ASC) team failed to ensure his care needs were fully recorded and did not work proactively with its housing team to ensure any housing provided would meet his assessed care needs. He did not receive any support for his care needs after the morning call on the day he was evicted and on another weekend when he had no accommodation. As a result of Council failings, Mr X was caused considerable stress and worry over many months before being evicted, had to sleep in his car for a weekend when the Council failed to provide housing, slept in his car for several weeks when it provided unsuitable accommodation and did not always receive his care package. Mr X said the lack of support with housing and his care needs adversely affected his mental and physical health, which meant he spent several weeks in hospital.
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London Borough of Tower Hamlets (23 012 189)
Report Upheld Homelessness 16-Sep-2024
Summary: Mr X, a person with disabilities and complex needs, complained about the Council’s response when he became homeless. The Council’s housing team delayed helping him when he was being evicted from private rented accommodation. It then provided him with unsuitable interim accommodation, and at times left him with no accommodation. The Council’s adult social care (ASC) team failed to ensure his care needs were fully recorded and did not work proactively with its housing team to ensure any housing provided would meet his assessed care needs. He did not receive any support for his care needs after the morning call on the day he was evicted and on another weekend when he had no accommodation. As a result of Council failings, Mr X was caused considerable stress and worry over many months before being evicted, had to sleep in his car for a weekend when the Council failed to provide housing, slept in his car for several weeks when it provided unsuitable accommodation and did not always receive his care package. Mr X said the lack of support with housing and his care needs adversely affected his mental and physical health, which meant he spent several weeks in hospital.
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Birmingham City Council (23 006 949)
Statement Closed after initial enquiries Assessment and care plan 15-Sep-2024
Summary: We will not investigate this complaint about the Council’s adult social care provision as there is not enough evidence of fault causing significant injustice.
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Kent County Council (23 009 298)
Statement Closed after initial enquiries Other 15-Sep-2024
Summary: We will not investigate Miss X’s complaint about inaccurate children services records. The Information Commissioner’s Office is better placed.