Decision search
Your search has 51452 results
-
Bristol City Council (24 004 531)
Statement Upheld Traffic management 01-Oct-2024
Summary: Miss X complained the Council failed to give her notice of a road closure where she lives. We find the Council at fault, which left Miss X unable to travel to work. The Council has apologised to Miss X which is satisfactory to remedy the injustice caused.
-
Royal Borough of Kensington & Chelsea (24 005 420)
Statement Closed after initial enquiries Homelessness 01-Oct-2024
Summary: We will not exercise discretion to investigate this complaint about the Council ending the provision of temporary accommodation in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
-
Warwickshire County Council (24 005 566)
Statement Closed after initial enquiries Child protection 01-Oct-2024
Summary: We will not investigate Miss X’s complaint about safeguarding. There is not enough evidence of fault by the Council to warrant our further involvement.
-
London Borough of Hammersmith & Fulham (24 005 953)
Statement Closed after initial enquiries Direct payments 01-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to only fund two premium economy flight tickets and its refusal to fund any other expenses. This is because there is insufficient evidence of fault.
-
Statement Closed after initial enquiries Refuse and recycling 01-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant’s property has enough space to store a rubbish bin. This is because there is insufficient evidence of fault by the Council.
-
Essex County Council (24 009 022)
Statement Upheld Special educational needs 01-Oct-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
-
Cheshire East Council (24 009 163)
Statement Closed after initial enquiries Refuse and recycling 01-Oct-2024
Summary: We will not investigate this complaint about the garden waste charge because there is insufficient evidence of fault causing injustice.
-
Worcester City Council (24 009 217)
Statement Closed after initial enquiries Councillor conduct and standards 01-Oct-2024
Summary: We will not investigate this complaint about delay by the Council in responding to Mr X’s complaint that a councillor made antisemitic comments. This is because there is insufficient personal loss or harm to Mr X to justify our further involvement.
-
Transport for London (24 009 702)
Statement Closed after initial enquiries Public transport 01-Oct-2024
Summary: We will not investigate Miss X’s complaint about the behaviour of a Transport for London bus driver and its handling of her complaint. Any injustice is not significant enough to justify our involvement. Further, the courts and insurers are better placed to decide liability.
-
Rother District Council (24 009 829)
Statement Closed after initial enquiries Councillor conduct and standards 01-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.