Decision search
Your search has 55054 results
-
London Borough of Hackney (25 003 815)
Statement Closed after initial enquiries Allocations 10-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
Harlow District Council (25 004 825)
Statement Closed after initial enquiries Managing council tenancies 10-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council has refused approval for works he has done to his home. This is because the Council owns the freehold of the property and the complaint concerns its management of the property, which Mr X owns on a long lease. The law prevents us investigating such actions.
-
West Northamptonshire Council (25 001 676)
Statement Upheld Special educational needs 10-Jul-2025
Summary: We will not investigate this complaint about Mrs X’s complaint about delays in the Education, Health and Care Plan process. This is because the Council has agreed to pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
-
Sheffield City Council (25 001 739)
Statement Closed after initial enquiries Other 10-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to apply a local land charge against the complainant’s property. This is because there is insufficient evidence of fault. Also, Mr X had a legal right of appeal to the Residential Property tribunal, and it was reasonable to expect him to use it.
-
Royal Borough of Kingston upon Thames (25 001 989)
Statement Closed after initial enquiries Other 10-Jul-2025
Summary: We cannot investigate Ms X’s complaint about the handling of her Jobseeker’s Allowance claim because it lies outside our jurisdiction. This is because the complaint is not about an administrative function of the Council. The Council is not responsible for the issues raised as it is about decisions made by the Department for Work and Pensions.
-
Worcestershire County Council (25 002 011)
Statement Closed after initial enquiries Safeguarding 10-Jul-2025
Summary: We will not investigate this complaint alleging staff failed to safeguard the complainant’s late relative. This is because the matter is being considered by the coroner, so, at present, there is no worthwhile outcome achievable.
-
London Borough of Croydon (25 002 092)
Statement Closed after initial enquiries Enforcement 10-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision not to taken enforcement action against a breach of planning control by the complainant’s neighbours. We have not seen sufficient evidence of fault in the Council’s actions.
-
London Borough of Merton (25 001 866)
Statement Closed after initial enquiries School admissions 09-Jul-2025
Summary: We will not investigate Ms X’s complaint the Council allocated a school placement to a third party who she says fraudulently used her address when applying. This is because the complaint is late and there are no good reasons to exercise discretion.
-
Derbyshire County Council (24 010 754)
Statement Upheld Special educational needs 09-Jul-2025
Summary: it is too late to investigate Ms P’s complaint the Council took too long to issue her son B’s education, health and care (EHC) plan. B has not received all the speech and language therapy in section F of his plan. We have recommended a symbolic remedy.
-
Royal Borough of Windsor and Maidenhead Council (24 015 561)
Statement Upheld Special educational needs 09-Jul-2025
Summary: Mrs X complained the Council failed to meet statutory requirements when amending her child’s Education, Health and Care (EHC) Plan. We have found the Council at fault for delays in completing Z’s annual review and issuing their amended final EHC Plan. We have found the Council at fault for failing to respond to mediation requests in line with the SEN Code of Practice, for its inconsistent responses to Mrs X’s request for a personal budget, and for its communication and complaint handling. These faults caused Mrs X and Z avoidable frustration, uncertainty and distress. The Council has agreed to provide a written apology to Mrs X and Z and pay a financial remedy to recognise the injustice caused. The Council has agreed to share a copy of the Ombudsman’s focus report about personal budgets with relevant officers. The Council has also agreed to consider the findings of this investigation and provide a report to the Ombudsman, setting out the steps it will take to improve its services. There are parts of Mrs X’s complaint we have not investigated. We explain why in our decision statement.