Decision search
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Lincolnshire County Council (25 006 674)
Statement Closed after initial enquiries Street furniture and lighting 21-Jul-2025
Summary: We will not investigate Mr X’s complaint about damage to his vehicle he said was caused by a Council owned bollard. This is because it is reasonable for Mr X to take the matter to court.
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Lancashire County Council (25 006 713)
Statement Closed after initial enquiries School admissions 21-Jul-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Lancaster City Council (25 006 780)
Statement Closed after initial enquiries Allocations 21-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council’s handling of his housing application. This is because there is not enough evidence of fault to justify an investigation.
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Middlesbrough Borough Council (25 007 980)
Statement Closed after initial enquiries Other 21-Jul-2025
Summary: We will not investigate Ms X’s complaint about an alleged breach of her personal data. The Information Commissioner’s Office is better placed to consider this complaint.
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Stroud District Council (24 019 865)
Statement Closed after initial enquiries Homelessness 21-Jul-2025
Summary: We will not investigate Mr X’s complaint about a property allocated through the Council’s housing register. There is insufficient evidence of fault to justify our involvement, and we could not achieve the outcome Mr X wants, which is rehousing in a specific area.
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Kingston Upon Hull City Council (24 020 630)
Statement Upheld Special educational needs 21-Jul-2025
Summary: Miss X complained the Council failed to complete an Education, Health and Care needs assessment for her child, Y, within the statutory time limits. She also complained of poor communication from the Council. We found the Council at fault for not completing the assessment within the statutory timescales and for its poor communication. This fault caused injustice to Miss X. The Council has agreed to make a payment to recognise Miss X’s distress and make changes to improve its service.
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Sheffield City Council (24 021 909)
Statement Upheld Safeguarding 21-Jul-2025
Summary: We have upheld Mr X’s complaint because the Council failed to inform Mr X of the reason to not consider his complaint and did not share the outcome of its safeguarding investigation with him. The Council has now agreed to resolve the complaint by apologising and informing him of the outcome of its safeguarding investigation.
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London Borough of Enfield (24 023 140)
Statement Closed after initial enquiries Homelessness 21-Jul-2025
Summary: We cannot investigate this complaint about the Council serving a notice to quit to vacate temporary accommodation. We cannot investigate complaints about matters which are subject to court proceedings. We will not exercise discretion to investigate Mr X’s complaint about the Council’s review of his homelessness case decision. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Wandsworth (24 023 403)
Statement Closed after initial enquiries Council tax 21-Jul-2025
Summary: We will not investigate Ms X’s complaint about Council Tax liability and the Council’s decision not to apply a discretionary reduction. This is because the decision holds the right of appeal to the Valuation Tribunal and it would be reasonable for her to use it.
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Forest of Dean District Council (24 023 483)
Statement Closed after initial enquiries Planning applications 21-Jul-2025
Summary: We will not investigate this complaint that the Council mishandled the determination of a planning application for a residential care institute. This is primarily because there is insufficient evidence that fault has affected the planning application decision.