Decision search
Your search has 50691 results
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London Borough of Islington (24 010 820)
Statement Closed after initial enquiries Council tax 15-Nov-2024
Summary: We will not investigate Mr X’s complaint about council tax reduction and the Council’s recovery of arrears. The complaint about events before September 2023 is late and there are no good reasons why it could not have been made sooner. If Mr X disagrees with the calculations of his council tax since September 2023, he can appeal to the Valuation Tribunal.
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London Borough of Sutton (24 011 240)
Statement Closed after initial enquiries Other 15-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a vehicle crossover. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Southwark (24 011 533)
Statement Closed after initial enquiries Refuse and recycling 15-Nov-2024
Summary: We will not investigate Ms X’s complaint about the Council’s delay in providing her with a refund for a missed bulky waste collection. This is because the Council is now taking suitable action to resolve the matter and there is nothing further we would add or recommend.
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Swindon Borough Council (23 019 908)
Statement Upheld Domiciliary care 14-Nov-2024
Summary: Mr X complained about how the Council handled Mrs Y’s care and the family’s requests for a residential placement. He also complained about the Council’s safeguarding actions after Mrs Y suffered injuries following a medical emergency. Mr X said this distressed Mrs Y and her family. There was fault in the way the Council did not complete appropriate assessments, delayed completing the safeguarding investigation and did not follow its complaint process. Mr X and Mrs Y were caused uncertainty and distressed by the fault identified. The Council should apologise, make a financial payment and provide guidance to its staff.
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Essex County Council (23 020 084)
Statement Upheld Special educational needs 14-Nov-2024
Summary: Miss X complained the Council failed to issue her child’s education, health and care plan within statutory timeframes after an annual review. She said the Council delayed by nearly a year. Miss X said this meant her child’s needs were not met and it caused unnecessary and avoidable distress. We find the Council at fault, and this caused injustice. The Council will make a payment to Miss X to remedy the injustice.
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Kirklees Metropolitan Borough Council (23 021 366)
Statement Upheld Special educational needs 14-Nov-2024
Summary: Delay by the Council amending B’s Education, Health and Care (EHC) Plan and finding a new school meant he was without a full-time school place for almost four terms. He received some alternative provision for much of this time, but we have no way of knowing whether this was enough. The Council has agreed a remedy.
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North Somerset Council (24 000 175)
Statement Upheld Assessment and care plan 14-Nov-2024
Summary: Mr X complained the Council has discriminated against him and failed to properly consider his care needs. He said the matter has caused him significant distress and he has had to turn down work opportunities due to embarrassment about his personal hygiene. We find the Council was at fault for a delay in completing the review. This caused significant distress to Mr X. To address this injustice caused by fault the Council has agreed to make a symbolic payment.
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London Borough of Hammersmith & Fulham (24 000 426)
Statement Upheld Homelessness 14-Nov-2024
Summary: Miss X complains about how the Council dealt with her homelessness application. The Council was at fault as it failed to offer interim accommodation when Miss X first made her homelessness application, placed her in unsuitable interim accommodation, delayed in accepting the main housing duty and failed to properly investigate her complaint. These faults caused harm and distress to Miss X which the Council has agreed to remedy by apologising and making a symbolic payment of £2000 to her.
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Wirral Metropolitan Borough Council (24 000 689)
Statement Upheld Alternative provision 14-Nov-2024
Summary: Mrs B complained the Council failed to adhere to the statutory timeframes for completing an education, health and care assessment for her son and failed to provide him with access to suitable full-time education. Mrs B says this has impacted her son’s emotional and social wellbeing. We have found the Council at fault. The Council has agreed to apologise, pay a financial remedy and issue the final education health and care Plan.
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Liverpool City Council (24 000 784)
Statement Upheld Special educational needs 14-Nov-2024
Summary: We found fault with the Council’s failure to ensure delivery of all special educational provision to the complainant’s (Miss X) daughter (Y). We also found fault in the way the Council communicated with Miss X and handled her complaint. The Council’s fault caused injustice to Y and Miss X. The Council has agreed to apologise, to make payments to recognise Y’s educational loss and Miss X’s distress and to carry out some service improvements.