Decision search
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Buckinghamshire Council (24 016 587)
Statement Closed after initial enquiries Planning applications 31-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications. This is because the complainant has appealed, or could have appealed, to the Planning Inspector.
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Suffolk County Council (24 018 978)
Statement Closed after initial enquiries Highway repair and maintenance 31-Jan-2025
Summary: We will not investigate Mr B’s complaint that a Council contractor damaged his property whilst strimming a grass verge. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Kirklees Metropolitan Borough Council (24 018 984)
Statement Closed after initial enquiries Other 31-Jan-2025
Summary: Mr X says the Council has breached his confidentiality and failed to record his complaint details properly. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr X to complain to the Information Commissioner’s office as it is better placed to investigate.
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South Gloucestershire Council (24 019 059)
Statement Closed after initial enquiries Other 31-Jan-2025
Summary: Mr X complains about the way the Council dealt with his FOI request about council tax charging. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr X to complain to the Information Commissioner’s office as it is better placed to investigate.
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Surrey County Council (24 018 816)
Statement Closed after initial enquiries Highway repair and maintenance 31-Jan-2025
Summary: We will not investigate this complaint about the condition of a pavement. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find fault with the Council’s response to the complaint.
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Isle of Wight Council (24 002 957)
Statement Not upheld Enforcement 31-Jan-2025
Summary: Mr X complained the Council delayed enforcement action on several breaches of planning control at a development near his house. The Council was not at fault.
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Blackburn with Darwen Council (24 004 182)
Statement Upheld Friends and family carers 31-Jan-2025
Summary: The Council failed to properly advise Mr and Mrs B when they took care of their grandchild. It failed to progress an assessment to support a special guardianship order application in good time, or to give clear advice about funding for this. The Council did not handle Mr B’s complaint in line with the statutory complaints process. The Council’s shortcomings have caused Mr and Mrs B distress and uncertainty, and has meant they have missed out on support from the Council. It has made some improvements to its policies and its services, and has offered to backdate financial support. The Council has also agreed to take further action to remedy the injustice.
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Sheffield City Council (24 004 006)
Statement Not upheld Charging 30-Jan-2025
Summary: Mr X complained the Council failed to follow the correct procedures when it decided Mrs Y had deliberately deprived herself of assets. There was no fault in the way the Council reached its decision.
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Essex County Council (24 004 237)
Statement Upheld Highway repair and maintenance 30-Jan-2025
Summary: Mr X complains the Council failed to resolve drainage and disrepair issues on the road and pavement outside his house and this caused him distress. There was fault by the Council which caused avoidable distress, time, and trouble to Mr X. The Council agreed to apologise and pay a financial remedy. It will also share a copy of our final decision and issue reminders to relevant staff.
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London Borough of Waltham Forest (24 005 268)
Statement Not upheld Assessment and care plan 30-Jan-2025
Summary: Ms B complained about the actions of the Council in respect of her mother’s care needs before and after she was evicted, partly due to hoarding behaviour. We have found no fault.