Decision search
Your search has 52139 results
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London Borough of Havering (23 019 016)
Statement Upheld Antisocial behaviour 02-Sep-2024
Summary: Mr R complained about the Council’s handling of his anti-social behaviour and noise complaints about his neighbours. We found fault in the Council’s actions which caused an injustice. The Council will provide Mr R with a personal remedy and carry out service improvements.
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Rotherham Metropolitan Borough Council (23 020 671)
Statement Upheld Fostering 02-Sep-2024
Summary: Mr X complained the Council failed to support his family in caring for a child they had fostered and did not provide the financial support it said it would. This caused Mr X significant financial difficulties and led to the child leaving Mr X’s care. We have ended our investigation we would not add anything significant to the investigation which has already been carried out under the statutory procedure for complaints about children’s services.
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Transport for London (23 021 444)
Statement Upheld Public transport 02-Sep-2024
Summary: Mr X complained Transport for London has not refunded him for overcharges on his account when using the London Underground. Mr X said this meant he paid for journeys he either did not make or paid more than he should have for journeys he did make. We found Transport for London at fault for how it investigated Mr X’s concerns. Transport for London agreed to apologise to Mr X, pay him the amount he said he was overcharged for and make a payment to him for the time and trouble he experienced bringing the complaint.
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London Borough of Newham (24 000 025)
Statement Upheld Other 02-Sep-2024
Summary: We upheld Ms X’s complaint. There was a delay in assessing her son Mr Y’s social care needs and her need for support in her caring role. There was also a delay in agreeing funding for a day centre placement. The outcome and recommendations of assessments were confusing. The Council will apologise, make payments and review Mr Y’s assessment and care and support plan.
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Lancashire County Council (24 000 318)
Statement Upheld Special educational needs 02-Sep-2024
Summary: Mr X complained the Council delayed completing his son Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. He says it also delayed issuing an amended EHC Plan following an annual review. The Council was at fault because it failed to decide whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. This caused a further delay in issuing Y’s final EHC Plan. The Council then failed to issue the final amended Plan within timescales after an annual review the following year. The Council has agreed to make a payment to Mr X to acknowledge the distress, frustration and uncertainty this caused him.
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London Borough of Barking & Dagenham (24 000 967)
Statement Upheld Other 02-Sep-2024
Summary: The Council was at fault for refusing to consider Mrs B’s complaint properly under the statutory children’s complaints procedure. It will now do so.
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Kingston Upon Hull City Council (24 002 065)
Statement Closed after initial enquiries Other 02-Sep-2024
Summary: We will not investigate this complaint about the Council forcing Ms X to sign a party wall agreement or that it has failed to complete works to her building leaving her with substantial costs. Her complaints about the agreement and also improvement and prohibition orders served on her as a landlord took place in 2021, which is outside the12-month period for receiving complaints. Her complaint about completion of the agreed works is a private legal matter and she would need to challenge the Council in the courts for any incomplete work which has caused her expense.
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East Hampshire District Council (24 005 702)
Statement Closed after initial enquiries Planning applications 02-Sep-2024
Summary: We will not investigate this complaint about the way the Council dealt with a complaint about the conduct of an officer. We consider there is no worthwhile outcome achievable by an investigation. It is not a good use of public resources to simply achieve an apology which is the outcome the complainant is seeking.
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Surrey County Council (24 006 305)
Statement Closed after initial enquiries Special educational needs 02-Sep-2024
Summary: We will not investigate this complaint that the Council failed to include therapeutic provision in a child’s Education Health and Care plan. This is because the complainant appealed the contents of the plan to the SEND Tribunal.
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London Borough of Croydon (24 006 126)
Statement Closed after initial enquiries Parking and other penalties 02-Sep-2024
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for him to apply to the court to challenge the Council’s escalation of the case.