Decision search
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Cumberland Council (24 020 813)
Statement Closed after initial enquiries Assessment and care plan 05-Jun-2025
Summary: We will not investigate Mrs X’s complaint about a social worker’s handling of her brother’s case and that the social worker had misled her into thinking the Council would pursue legal action through the court of protection. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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London Borough of Haringey (24 021 379)
Statement Closed after initial enquiries Other 05-Jun-2025
Summary: We will not investigate this complaint about uplifting fees to a care provider for the service it provides on behalf of the Council to meet an adult’s social care needs. Although the Council did not tell the complainant how to appeal, that does not solely cause the claimed injustice of missing a review of the decision. The Care Provider’s actions also contributed as when it asked to challenge, the Council had set its budget for the year. It is unlikely an Ombudsman investigation would achieve any worthwhile outcome.
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Transport for London (25 003 669)
Statement Closed after initial enquiries Parking and other penalties 05-Jun-2025
Summary: We will not investigate this complaint about the Authority’s handling of ultra-low emission zone penalty charge notices as it is unlikely we will find fault.
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Derby City Council (25 004 252)
Statement Closed after initial enquiries Other 05-Jun-2025
Summary: We cannot investigate Mr B’s complaint about the conduct of library staff because Mr B has started court proceedings. Also, the complaint is late.
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Brighton & Hove City Council (24 022 812)
Statement Closed after initial enquiries Special educational needs 05-Jun-2025
Summary: We will not investigate this complaint that the Council has failed to reassess the complainant’s son’s Education Health and Care plan within the statutory timescale. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the complaint is not separable from the matters which can be considered by the Tribunal.
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Northumberland County Council (24 023 323)
Statement Closed after initial enquiries Other 05-Jun-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Northumberland County Council (24 023 496)
Statement Closed after initial enquiries Council tax support 05-Jun-2025
Summary: We will not investigate this complaint about the recovery of housing benefit overpayments because it was reasonable for Ms X to appeal to the tribunal.
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Staffordshire County Council (25 000 673)
Statement Closed after initial enquiries Child protection 05-Jun-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s handling of her children’s cases in its child protection involvement with her family because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been subject to court proceedings. We have no discretion to do so.
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London Borough of Lambeth (25 000 707)
Statement Closed after initial enquiries Parking and other penalties 05-Jun-2025
Summary: We will not investigate this complaint about penalty charge notices issued by the Council. This is because it would have been reasonable for Mrs X to appeal to London Tribunals.
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Royal Borough of Kingston upon Thames (25 000 742)
Statement Closed after initial enquiries Parking and other penalties 05-Jun-2025
Summary: We will not investigate this complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to make a late witness statement/statutory declaration.