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NHS North Central London ICB (23 012 397a)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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NHS North Central London ICB (23 012 397b)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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North London NHS Foundation Trust (23 012 397c)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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North London NHS Foundation Trust (23 012 397d)
Statement Upheld Mental health services 03-Jul-2025
Summary: We found London Borough of Enfield, North London NHS Foundation Trust and North Central London Integrated Care Board failed to properly assess and review Miss X’s aftercare needs following her discharge from hospital in 2018. This caused Miss X significant uncertainty and distress. These organisations will apologise to Miss X for this fault, take remedial action and make a symbolic payment in recognition of the impact of these events on her.
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Cumberland Council (23 015 764)
Statement Upheld Private housing 03-Jul-2025
Summary: Mr F complained about the way the Council dealt with his application for a home improvement grant. We found fault which caused him time and trouble and to miss out on having solar panels installed. The Council has agreed to fund the installation of solar panels to remedy that injustice.
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Cheshire East Council (23 016 429)
Statement Upheld Other 03-Jul-2025
Summary: Mrs B complained that the Council failed to take appropriate action to safeguard and promote the welfare of her children. We find there were delays in care planning which likely delayed Mrs B from having unsupervised contact with her children. The Council also failed to respond to correspondence sent on behalf of Mrs B. The Council has agreed to apologise and make a payment to Mrs B. It has also agreed to make service improvements.
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Staffordshire County Council (24 013 139)
Statement Not upheld Fostering 03-Jul-2025
Summary: Mr X and Mr Y complained about the Council’s biased and inaccurate information which led to its decision to remove their foster child from their care. They also complained about a lack of support and the Council withholding information. We do not find the Council was at fault.
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Leicestershire County Council (24 013 219)
Statement Upheld Alternative provision 03-Jul-2025
Summary: Mrs X complained the Council failed to provide education for her child for over three years. Mrs X also complained the Council failed to review or update her child’s Education, Health and Care Plan. We found fault with the Council failing to provide suitable education for Mrs X’s child from 22 May 2023 to 28 August 2024. We also found fault with the Council delaying by 17 months outside the statutory timescales in reviewing Mrs X’s child’s Education, Health and Care Plan. The Council has also accepted it failed to provide provision to Mrs X’s child from their Education, Health and Care Plan or provide suitable education from 3 September 2024 to 30 May 2025. We have detailed the actions the Council has agreed to take to address the injustice its fault caused in paragraph 86 of this decision statement.
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London Borough of Bromley (24 014 206)
Statement Upheld Special educational needs 03-Jul-2025
Summary: Ms X complained the Council delayed completing an Education, Health and Care (EHC) needs assessment after a tribunal ordered it to complete one in October 2023. Ms X also complained it delayed issuing the final EHC Plan for her child, Z, until July 2024, and did not provide an appropriate education in the interim. The Council was at fault. The Council will apologise and make payments to Ms X to recognise the avoidable frustration she was caused and the specialist educational provision and alternative provision Z missed out on.
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Warwickshire County Council (24 014 997)
Statement Upheld Special educational needs 03-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with matters concerning a child’s education provision. This is because doing so would not lead to a different outcome and because some matters are raised late.