Decision search
Your search has 54157 results
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Hampshire County Council (24 023 093)
Statement Closed after initial enquiries Special educational needs 19-Jun-2025
Summary: We cannot investigate Mrs X complaint about the contents of an Education Health and Care Plan. This is because she has used her right of appeal to the SEND Tribunal.
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London Borough of Tower Hamlets (25 000 208)
Statement Closed after initial enquiries Traffic management 19-Jun-2025
Summary: We will not investigate this complaint about traffic and parking management because any injustice is not significant enough to justify our involvement.
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Wakefield City Council (25 000 404)
Statement Closed after initial enquiries Other 19-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council offering him only programmes for domestic abuse perpetrators rather than a course for male victims or survivors of domestic abuse as this matter could reasonably have been mentioned during court proceedings concerning the care of his child. A permanent legal bar prevents us investigating the complaint.
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London Borough of Tower Hamlets (24 008 582)
Statement Upheld Homelessness 19-Jun-2025
Summary: The Council was at fault for delays completing statutory reviews of its decisions about Ms Y’s homelessness and housing allocations. It was also at fault for wrongly recording the gender of one of Ms Y’s children. This meant she could not bid for the size of property she needed, which is an injustice. The Council was further at fault for making its offer of a remedy conditional on Ms Y not pursuing her complaint. The Council has agreed to apologise, make payments, backdate Ms Y’s housing application and act to improve its services.
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London Borough of Croydon (24 010 129)
Statement Upheld Alternative provision 19-Jun-2025
Summary: Mx X complains the Council did not deal properly with her daughter Y’s education because it did not provide alternative education and she says Y lost education provision. The Council did not properly consider whether it should provide s19 alternative education for Y. Y suffered loss of educational provision and opportunity for 3 months. The Council should apologise and Pay Mx X £1,800 for loss of education provision.
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Statement Upheld Special educational needs 19-Jun-2025
Summary: Mrs X complained the Council failed to provide suitable education for her child since October 2024. Mrs X also complained the Council failed to secure the full educational provision set out in her child’s Education, Health and Care Plan. We found fault with the Council delaying for eight weeks in providing Alternative Provision of education for Mrs X’s child. We also found fault with the Council delaying for eight weeks outside the statutory timescales in producing Mrs X’s child’s Education, Health and Care Plan. When the Council produced the Education, Health and Care Plan it failed to ensure the full provision was delivered for Mrs X’s child. We also found fault with the Council’s delays in handling Mrs X’s complaints. The Council agreed to apologise to Mrs X and pays her a total of £1,950 for the impact its fault had on Mrs X and her child.
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Brighton & Hove City Council (24 017 078)
Statement Closed after initial enquiries Assessment and care plan 19-Jun-2025
Summary: We will not investigate the complaints about the Council’s care planning and associated matters as the complainant has started court proceedings about the complaints.
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Lancashire County Council (24 017 560)
Statement Upheld Special educational needs 19-Jun-2025
Summary: The Council delayed issuing Miss X’s child, Y’s, Education, Health and Care Plan. This caused Miss X frustration and distress and meant Y missed out on one term of special educational provision. The Council has agreed to apologise and make a payment to Miss X.
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City of Bradford Metropolitan District Council (24 017 718)
Statement Upheld School transport 19-Jun-2025
Summary: Mrs X complained the Council refused to provide home to school transport for her child, Y, who has special educational needs, and that it failed to follow the appeal process correctly. The Council was at fault. It failed to properly consider Y’s circumstances, to hold a stage one review and to properly record and explain its decision making. This leaves doubt over the decision reached. The Council has agreed to apologise to Mrs X for the frustration and uncertainty caused and rehear Mrs X’s appeal.
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Teignbridge District Council (24 013 288)
Statement Closed after initial enquiries Councillor conduct and standards 19-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find enough evidence of fault to justify an investigation.