Decision search
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Statement Closed after initial enquiries Street furniture and lighting 08-Oct-2025
Summary: We will not investigate this complaint about the Council not taking action to remove a sign from a footpath. The personal injustice is not significant enough to justify our involvement.
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Kirklees Metropolitan Borough Council (25 007 263)
Statement Closed after initial enquiries Council house sales and leaseholders 08-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Ms X’s right to buy application because she has not met conditions outlined in a court order. It is reasonable for Ms X to seek a remedy in the courts because only they can decide whether the conditions have been met and to revoke the order.
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London Borough of Bromley (25 007 785)
Statement Closed after initial enquiries School transport 08-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to send personal travel budget documents to Miss X. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Lincolnshire County Council (25 004 962)
Statement Closed after initial enquiries Alternative provision 08-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to provide Alternative Provision. This is because there is not enough evidence of fault.
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Herefordshire Council (25 005 084)
Statement Closed after initial enquiries Licensing 08-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council responded to his concerns of staff misconduct. Most of the complaint is late and there is not enough evidence of fault in recent matters to justify our involvement.
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Statement Upheld Alternative provision 07-Oct-2025
Summary: Ms D complained the Council has failed to provide her daughter J with suitable full-time education that met her special educational needs. We found delay in putting provision in place which caused J to miss out on some education. The Council has agreed to make a payment to Ms D to remedy the injustice that caused.
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Worcestershire County Council (24 018 517)
Statement Closed after initial enquiries Assessment and care plan 07-Oct-2025
Summary: We will not investigate Miss X’s complaint about not receiving any care and support services at home for four days. This is because we could not add to the investigation already carried out by the Council.
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London Borough of Bromley (24 019 703)
Statement Upheld Council tax 07-Oct-2025
Summary: We have found fault causing injustice. The Council delayed and mishandled Mr X’s Single Person Discount application, proceeded to summons while eligibility for a backdated discount was unresolved, and communicated inconsistently, giving incorrect information about court costs and failing to follow recorded communication preferences. This caused avoidable distress and time and trouble, and the Council has agreed to our recommendations.
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Salford City Council (24 019 742)
Statement Closed after initial enquiries Council tax 07-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of council tax recovery. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Devon County Council (24 019 922)
Statement Upheld Child protection 07-Oct-2025
Summary: Mr and Mrs X complained the Council refused to investigate their complaint about matters related to the safeguarding of their grandchildren. The Council was at fault for not considering relevant matters in its decision to refuse Mr and Mrs X’s complaint. It will apologise to Mr and Mrs X for the avoidable frustration caused by its fault, re-take its decision in line with the statutory guidance and take steps to prevent recurrence of the same fault.